- Managing team performance, conducting monthly 1-2-1`s with PM`s
- Spot checking PM`s portfolio reports to ensure KPI`s are being met
- Hold weekly and ad-hoc team meetings to ensure company and departmental procedures and processes are being discussed and followed
- Assisting the management team in the day to day running of the PMC
- Ensure relevant compliance tasks are up to date in accordance with company policy and relevant legislation.
- Train and develop new and existing team members.
- To work closely with the branch network to ensure good communication and a strong working relationship between the branches and PMC.
- Assist the PMC manager with interviewing and recruitment of new PMC staff
- Experience of managing a portfolio of residential property (Essential)
- Minimum 6 months experience of supervising/managing staff (Desirable)
- Knowledge of lettings and property management legislation (Essential)
- Strong time management skills (Essential)
- Ability to work under pressure (Essential)
- Proven customer service skills (Essential)
- Strong problem solving skills (Essential)
- In depth knowledge of Propco or similar property management software (Desirable)