Telecare Officer

The ideal candidate will have a relevant Telecare experience or a related background. The role will involve:

Understanding key aspects of Telecare,such as client support, equipment handling, and emergency protocols,is essential for delivering effective and reliable services. Candidates or team members with direct experience in Telecare or similar roles adapt faster and provide valuable insights. This expertise helps ensure smoother operations and improves the experience for the clients we serve.

Key Responsibilities:

• Efficient Front-Line Service Contribute to a team that provides a comprehensive and effective Telecare service. This includes offering information, advice, and assistance to service users, customers, and agencies.
• Be the first point of contact for calls requiring actions or visits by Telecare Officers, out-of-hours staff, or other agencies.
• Situational Assessment and Action Assess service user needs through the Jontek system, telephone, or in person.
• Take appropriate actions, which may include home visits or welfare checks, and provide first aid or personal hygiene care when needed, following established procedures.
• Telecare Equipment Management Assess, install, program, and instruct service users on the proper usage and testing of Telecare equipment.
• Resolve faults, replace, or remove equipment in service users’ homes as necessary. Collaboration and Service Implementation.
• Actively support the implementation and facilitation of Telecare and out-of-hours services. Work closely with staff and external agencies to maintain high standards in service delivery.
• Flexible Working Arrangements Perform duties according to a 24-hour, 365-day rota pattern. This includes shift-based roles and standard 9-to-5 roles to meet service demands.
• By defining these responsibilities clearly, we ensure that the team can work efficiently and provide high-quality support to our clients while maintaining smooth operations.

To apply for this role you must have:Be eligible to work within the UKGood knowledge of Housing LegislationWe offer:An excellent referral scheme for each successfully placed referralCertified complimentary training24 hour one on one specialist social work consultant based within your geographical areaEmployee Benefits ProgrammeOur own dedicated payroll support ensuring you get the full benefits of your payment - we offer twice weekly payroll too!

For more information or details of other roles, please contact Simone at Social Care Locums or visit our website to upload your CV.