We are currently looking for a Telecare Officer to join our client, London Borough of Tower Hamlets.

We are looking for a Telecare Officer with a solid background in providing customer support to vulnerable adults through a careline service OR someone who has the experience of working within a telecare environment. This experience must be within the UK. We will be keen to speak to those who also have experience as an emergency call handler / 111 / 999 operator that also has previous or current care experience.

This role is contracted to 35 hours per week however you will be required to work as and when the council need you based on the service needs. One week you could do 20 hours, the next you could do 40. This will be on a rotational shift pattern as this service runs 27/7, 365 days of the year.

Main Responsibilities

To contribute to a team responsible for the provision of an efficient, effective, comprehensive, front-line Telecare service, providing information, advice and assistance to service users and other customers or agencies, on the Telecare and out of hours service provided by the Council, by being the first point of contact for calls requiring an action or a visit by the Telecare Officers, other out of hour’s staff or agencies.
To assess situations and take appropriate action according to the problems found and the needs and wishes of the service user on the Jontek system, telephone or in person. Action required may involve a home visit or welfare check by a Telecare officer requiring first aid or personal hygiene care in line with procedure.
To assess, install, programme, check and instruct service users on the usage and testing of all Telecare equipment. Where appropriate to rectify/resolve faults, replace or remove Telecare equipment in service user’s homes.
To actively support the implementation, facilitation and provision of Telecare and out of hours service provided by the Council. To effectively liaise with all staff involved in the delivery of the Telecare and out of hours service within the council and other agencies ensuring that the highest standards of service delivery are maintained.
To carry out all duties in a flexible manner, according to an agreed 24 hours 365 day a year rota pattern. Cover to be provided as and when mutually agreed.

Requirements

Minimum 2 years experience in a care or support setting with elderly patients
Telecare / Careline experience OR Emergency Call Handling
Full UK License and access to own car
Eligibility to work in the UK

The Client

This Local Authority is committed to supporting their employees throughout their employment. If you are successful, you’ll be joining a great team and be part of a high performing local authority who are passionate about ensuring you receive the right support to help you achieve your full potential.