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To be responsible to The Performance and Operations Manager (Daytime or Out-of-hours Operations):
Our Telecare service is 24hr emergency service for elderly and vulnerable people, supporting them to maximise their independence with the use assistive technology in their own homes.
Your role will be to undertake the day-to-day duties of a Telecare Response Officer, visiting residents and supporting them to be helped off the floor and provide first aid to the most vulnerable people in the borough.
The successful candidate will be required to work 12 hour shift patterns (4 on 4 off) including nights, weekends, and bank holidays to support the service when needed.
Candidates will also need:
- Excellent customer service and interpersonal skills
- Good understanding of the Telecare service,
- To be Enthusiastic and committed to delivering professional and high-quality service
- To be able to deal with customers who are distressed/stressed/vulnerable over the phone and in person •
- Excellent communication skills
- Be able to work under pressure and on own initiative
- Be resilient and calm in emergency
- A full UK Driving licence
- Enhanced DBS Check
