Tenancy Sustainment Officer

Tezlom are looking for someone who can provide excellent tenancy sustainment support ensuring tenancies in the private rented sector are sustained to provide safe and secure housing for our customers

To provide a high quality advice, lettings and tenancy sustainment service that maximises the number of homeless households who are able to move successfully into good quality, affordable private rented accommodation for clients

To promote the use of the private rented sector as a viable alternative to social rented housing, in order to encourage independence, prevent homelessness, provide settled housing solutions and reduce the Council’s use of temporary accommodation.

To effectively report, as required, on performance, against local and corporate targets.

Summary of Responsibilities and Personal Duties:

• Work effectively within the private sector to increase the supply of good quality accommodation for households in housing need to meet individual and team targets.
• To carry out inspections of properties in order to assess their suitability for households in housing need.
• Assess prospective customer’s suitability for private rented accommodation by reviewing their housing history, making enquiries into their financial situation, and establishing whether or not they are able to meet the rent and comply with the tenancy conditions.
• Undertake accompanied viewings with prospective customers and provide them with expert advice and guidance on all aspects of letting (including housing benefit and the conditions of tenancy) in order to help them make informed decisions.
• Ensure all private rented sector accommodation procured is of the size, type and location required by prospective customer, complies with all health and safety & planning regulations and is in compliance with the Council’s location priority policy.
• To act as the first point of contact for landlords and tenants who are experiencing difficulties in sustaining tenancies, including acting as a negotiator and or mediator between disputing parties to resolve contractual issues to ensure compliance with the legal framework to sustain tenancies.
• Provide a comprehensive tenancy sign up and sustainment service to ensure assured short hold tenancies (prevention, discharge) and non-secure tenancies (temporary accommodation) are successfully signed up and sustained.
• Ensure customers are settled into their private rented sector accommodation and fully made aware local services such as doctor’s surgeries, schools, police station, CAB office, dentist surgeries etc.
• To understand, and keep up to date with local and national policies affected by legislation with regard to welfare reforms and housing

Benefits:

• Comprehensive induction, on boarding, support.
• Competitive compensation.
• Rewards for demonstrating our values and referring colleagues.
• 24hr Office Support.

Due to the high response received for some vacancies we regret that we are sometimes unable to reply to all applicants. If you have not been contacted within 7 days, please assume that your application has been unsuccessful on this occasion. However, we will keep your details and notify you of any other opportunities.