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An exciting opportunity has arisen for a passionate Cigar Manager to manage a luxurious retail space in the heart of the city. The ideal candidate will have a strong background in retail, an understanding of luxury goods, and a passion for cigars.
Client Details
The company is a large organisation in the services industry, known for its impeccable reputation in hospitality, financial services, and luxury retail. With a diverse team of experts, they operate a high-end retail space that caters to a discerning clientele.
Description
- Oversee all aspects of the exclusive cigar lounge, ensuring it operates smoothly and maintains its luxurious appeal.
- Maintain and manage an exclusive clientele of cigar enthusiasts and aficionados.
- Develop and execute strategies to drive footfall to this luxury venue and ensure customer satisfaction.
- Maintain an in-depth knowledge of cigars and share this expertise with both staff and customers.
- Hire, train, and manage retail staff to provide exceptional customer service.
- Implement and oversee inventory control measures to minimise stock loss.
- Collaborate with the marketing team to develop and implement promotional activities.
- Ensure compliance with all regulatory requirements and company policies.
- Provide a welcoming and inclusive environment for all customers and staff.
Profile
A successful Cigar Manager should have:
- A valid and recognised Cigar Sommelier Certification and License to sell.
- Complete understanding of process of making, maturing and storing cigars and knowledge of best pairings.
- A robust background in a luxury hospitality environment, especially within a cigar lounge.
- An exclusive black book and a sought-after sommelier with luxury clientele.
- Prior experience in managing staff and all aspects of hiring, mentoring, P&L, operations, etc.
- Comprehensive knowledge of cigars, from cultivation to consumption.
- Strong leadership skills, with a knack for inspiring and motivating a team.
- Exceptional customer service skills, with the ability to cater to a high-end clientele.
- Excellent communication skills, both written and verbal, and a highly articulate service-oriented person.
- A proactive approach to problem-solving and the ability to make sound decisions under pressure.
Job Offer
- A competitive salary ranging from £60,000 to £90,000.
- A positive and professional working environment.
- The opportunity to work in one of the city's most luxurious retail and hospitality spaces.
- The chance to work with a diverse team of experts in the global services sector.
- An exciting and challenging role that offers room for growth and development.
If you're a passionate Cigar Manager looking to make your mark in a high-end retail space, we'd love to hear from you. Apply today to join this exclusive team and take the next step in your career.
