Wholesale Sales Coordinator

• Up to £35,000 depending on experience
• Central London + WFH & flexible working

A leading gift & homewares brand are seeking a Wholesale Sales Coordinator to join their fun and friendly Sales team. This is a business with enviable sustainable credentials, who have a great team and company culture too.

You will be an integral part of the sales team, working with international retailers to enable the smooth running of their B2B sales function. You will be highly organised and a real people person with a genuine desire to provide the best possible service to their trade customers. This role encompasses a variety of responsibilities and offers great opportunities for development and , so if you have proactive nature and are looking to join a great team, get in touch!

Duties as Wholesale Sales Coordinator will include:

• Working within with the wholesale account management team, being a vital contact and support for their international Key Account customers
• Order management and processing, supporting your account base as needed, ensuring customers are receiving best in class service at all times
• Liaising with internal teams and the warehouse and to ensure the smooth running of orders for your accounts, communicating any delays
• Managing stock effectively for your account base, understanding your customers’ needs, checking forecasts, and maximising any opportunities to increase sales
• Dealing with enquiries from your customer base across multiple platforms - via phone, email, webchat and in person
• Ensuring any customers’ requirements for labelling are communicated and actioned as required
• Resolving any customer queries or problems swiftly and positively
• Support the wider sales team with processing wholesale orders as needed
• Managing any chargebacks, and the subsequent debit / credit notes
• Issue returns, refunds and replacement orders in an efficient manner

The ideal Wholesale Sales Coordinator will have the following qualities:

• 2+ years’ experience in a similar position, ideally within sales coordination, customer service, or a wholesale / B2B business
• Best in class communication skills, both verbally and written
• Excellent Excel skills, experience with ERP systems or Sage a benefit
• A can do attitude, happy to support different areas of the business as required
• Numerate and accurate, with a good attention to detail
• Highly organised with the ability to multitask
• Proactive and flexible approach, a friendly demeanour and a team player!