Night Concierge

Single Homeless Project has 4 new opportunities for a Night Concierge to join and work in our team based in Camden.  You will either join us on a full-time, permanent basis working 42 hours per week (4 night shifts) and 1 posts available 31.5 hours per week (3 night shifts). In return, you will receive a competetive salary of £25,642.50 per annum.

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

About the Night Concierge role:

As a night concierge, you will be overseeing the overnight running of the Gray’s Inn Road project. You will provide first contact and safeguarding to clients during the shift which will include controlling access to the building, dealing with emergencies, carrying out H&S checks and tasks and reporting or handing over any concerns noted during your shift.

Night concierges working in SHP accommodations involves supporting people experiencing multiple disadvantages such as homelessness, mental and physical health challenges, trauma, substance use and contact with the criminal justice system. Some of these clients may have high support needs and may present difficult or challenging behaviours. All night concierge will have access to advice and support from SHP’s Out of Hours Management On Call service.

Skills and experience we're looking for in our Night Concierge:

• A mature and non-judgemental attitude to working with a client group that may present challenging behaviour.
• A basic understanding of the often complex issues likely to be presented by the vulnerable people who use SHP services.
• The confidence to challenge appropriately, and the ability to use initiative and make reasoned and quick decisions within SHP’s policy and procedural framework.
• An understanding of Health and Safety at work and the likely issues to occur in a residential building.
• Good customer care skills, honesty, punctuality, integrity and ability to work alone without direct supervision.
• An ability to be self-servicing in the use of the computer to create notes and logs and to send and receive emails.

Our attractive benefits package includes:

• A salary increase after successfully completing six month's probationary period
• A 37.5 hour working week including flexible working hours (core hours are 10am – 4pm) in non-accommodation services
• 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays),
• A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary
• Staff Health Cash Plan and discounts scheme
• Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work

Closing date: Sunday 2nd February at midnight

Interview date: Friday 14th February online via Microsoft Teams

Don’t miss out on this great opportunity to join the Single Homeless Project team – please click ‘apply’ now to become our Night Concierge -we'd like to hear from you!

This post will require an Enhanced DBS check to be processed for the successful applicant. 

Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces.  We are also Disability Confident Committed and are IIP Silver accredited.