Assistant General Manager

JOB DESCRIPTION

Job Title:Assistant General Manager

Location: Chelsea, South West London

Job Type: Full-Time

About the Role:

Nestled in the heart of Chelsea, in a truly iconic and high-profile location, a new opening that redefines neighbourhood dining. With a refined "less is more" philosophy, we celebrate the finest seasonal ingredients across our restaurant, bar, and bakery, creating a destination driven by the smallest actions create the biggest impact, shaping personalised and memorable guest experiences.

We are seeking an ambitious and dynamicAssistant General Managerto join our leadership team. This role offers an exceptional opportunity for a driven individual to grow into a General Manager position within 12-18 months

Key Responsibilities:

Operational Leadership:

• Oversee the smooth execution of daily service, ensuring a seamless connection between the front-of-house and back-of-house teams.
• Act as a key decision-maker during shifts, taking ownership of service flow, guest experience, and operational problem-solving.
• Support the General Manager in executing business strategies, driving efficiency, and maintaining exceptional service standards

• Lead by example to create a warm, engaging, and high-energy atmosphere that keeps guests returning.
• Handle guest feedback and resolve any issues proactively to maintain a best-in-class reputation.
• Ensure all team members are trained to deliver a high level of hospitality, maintaining consistency in service.

• Recruit, train, and mentor a high-performing team, fostering a culture of collaboration and excellence.
• Motivate and support staff through ongoing training, career development, and clear performance expectations.
• Lead pre-shift briefings, ensuring clear communication and alignment on daily objectives

• Monitor key performance metrics, including labour costs, food & beverage margins, and overall profitability.
• Support budget planning, cost control, and revenue-driving initiatives to maximize efficiency.
• Collaborate with the senior team on menu planning, promotions, and marketing strategies to drive business growth.

• Uphold strict adherence to food safety, health, and hygiene regulations at all times.
• Ensure all staff follow best practices for workplace safety and risk management.
• Oversee equipment maintenance and compliance with licensing laws.

What Were Looking For:

• Passion for Hospitality: You are driven by creativity, innovation, and a deep love for exceptional dining experiences. With an unwavering commitment to excellence, you strive to make a lasting impact on Londons dynamic hospitality scene, setting new standards in service, ambiance, and guest engagement.
• Commitment to Excellence:You hold yourself and your team to uncompromising standards of quality, service, and attention to detail.
• Lead by Example:Youre an approachable, inspirational leader who empowers your team to excel through hands-on mentorship and a collaborative mindset.
• Organised and Strategic:You excel at creating systems and maintaining organization, ensuring the restaurant operates smoothly at all times.
• Visionary Collaborator:You enjoy working closely with a highly experienced leadership team, including direct input from the Founders, contributing to strategic and creative decisions.

Qualifications:

• Proven Leadership Experience:Demonstrated success as part of a team or in a comparable leadership role within a high-end restaurant.
• Exceptional Wine Expertise:A deep understanding of viticulture, winemaking techniques, and the nuances of European wine regions. Proficient in food and wine pairings.
• Culinary Education:Relevant qualifications and professional certifications that reflect your expertise.
• Work Eligibility:Full legal right to work in the United Kingdom.

Whats In It For You::

• Be Part of Something Special: Join an ambitious, highly experienced senior team at the ground level of an exciting new venture, taking a pivotal role in shaping its success and long-term culture.
• Shape the Future Culture: Help create a modern, forward-thinking, and people-focused workplace that values innovation, collaboration, and individuality from day one.
• Unlock Career Progression: Grow with the business as it expands, benefiting from a variety of career advancement opportunities tailored to your aspirations and achievements.
• Rewarding Compensation: Enjoy a competitive salary package that recognizes your skills, experience, and contributions, complemented by sales incentives and performance-based bonuses to reward your impact.
• Generous Time Off: Recharge and maintain a healthy work-life balance with 28 days of holiday (inclusive of bank holidays).

Benefits:

• Competitive salary and benefits package.
• A special birthday gift to celebrate your big day.
• Professional development and career advancement opportunities.
• Private health care.
• A refer a friend bonus scheme to reward you for bringing great talent to the team.
• Cycle to work Scheme
• A colleague recognition and awards program featuring generous prizes.