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Assistant General Manager
Location: E20 2AS
Salary: From £30k -£40K OTE
Hours: 45 hours per week
About Us
Draughts is a trailblazer in experiential hospitality, redefining board games for a modern audience. Our mission is to entertain our customers with amazing food and drink while providing a healthy balance between the analogue and digital world. We do this by creating welcoming spaces that encourage people to be present and connect with each other, playing any of the 1000+ unique board games on our shelves.
Role Overview
We are looking for an enthusiastic and experienced Assistant General Manager (AGM) to help lead our team at Draughts. As an AGM, you will play a key role in driving operations, leading the team, and ensuring customer satisfaction while supporting the General Manager in all aspects of running the venue.
This role is ideal for someone who is passionate about customer experience, team leadership, and operational efficiency. You will work closely with the Front of House and Kitchen teams, ensuring smooth daily operations while upholding Draughts' high standards.
What Were Looking For
We are seeking an outstanding Assistant General Manager to join our leadership team. The successful candidate will possess the following attributes:
Strong Leadership & Team Development , A proven ability to lead and motivate teams in a fast-paced hospitality environment. You will be responsible for training and developing staff, ensuring they are confident in delivering an exceptional guest experience. Youll set the tone for service excellence, fostering a culture of professionalism, enthusiasm, and teamwork.
Operational & Service Excellence, A hands-on approach to maintaining smooth daily operations, ensuring seamless coordination between Front of House and Kitchen teams. You will oversee high-volume service, maintain service speed, and implement best practices to uphold efficiency, quality, and brand standards.
Financial & Business Acumen, A strong understanding of financial performance, including sales tracking, budgeting, and cost control. You will work alongside the General Manager to optimise labour costs, monitor stock levels, and ensure waste reduction, contributing to overall profitability.
Customer Engagement & Brand Representation, A passion for creating outstanding customer experiences that align with Draughts mission and values. You will ensure the team is actively engaging with customers, making board gaming accessible and enjoyable for all, while handling customer feedback to drive continuous improvement.
Problem Solving & Crisis Management, An ability to think quickly and resolve issues effectively, whether managing customer concerns, service delays, or operational challenges. You will ensure that health & safety standards are met and maintain a calm, professional approach in all situations.
Why Join Us?
An exciting leadership role within an established, successful company.
A competitive salary & career development opportunities.
A fun, dynamic work environment where creativity and innovation are encouraged.
The chance to develop professionally, learning both operations and business management.
How to Apply
If youre ready to take on a leadership role in one of Londons most exciting experiential venues, wed love to hear from you.
To apply, submit your CV and a cover letter detailing:
Your experience in hospitality leadership.
Why youre passionate about team development and customer experience.
What makes you a great fit for Draughts.
