Client Services Manager

Tiger Recruitment

Posted 3 days ago, valid for 6 days

London, Greater London EC1R 0WX

Full Time

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Sonic Summary

A luxury healthcare clinic in the West End is seeking a Client Services Manager to provide exceptional service to high-net-worth clients.
The role requires a proactive and organized individual with experience in premium service environments, ideally with HNW/UHNW clients.
Key responsibilities include being the main point of contact for clients, managing health assessment days, and maintaining accurate client records.
The position is fully office-based, working Monday to Friday, and offers a salary of up to £35,000 depending on experience.
Candidates should possess excellent communication skills and the ability to manage multiple clients calmly and professionally.

A fantastic opportunity has arisen for a highly personable and organised Client Services Manager to join a luxury healthcare clinic based in the heart of the West End. This is a client-facing role where you will be the key point of contact for the clinic’s high-net-worth and high – profile clientele, ensuring a seamless and first-class experience from start to finish. You will be part of a warm, dedicated, and professional team who are truly passionate about what they do. If you are someone who thrives in a premium service environment, has a sharp eye for detail, and loves creating smooth and enjoyable experiences for clients, please feel free to apply above! This role is fully office-based, working Monday to Friday, and offers a salary of up to £35,000, depending on experience.Who You Are

Exceptionally organised and adaptable, with a proactive mindset
Ideally experienced in working with HNW/UHNW clients (within healthcare, hospitality or luxury services would be a plus)
An outstanding communicator – both written and verbal
Calm under pressure and confident juggling multiple clients at once
Friendly, polished, and professional in your approach

What You’ll Do

Serve as the main point of contact for all clients assigned to you
Communicate with clients via email and phone, ensuring timely and tailored responses
Coordinate and manage client health assessment days
Welcome and host clients in-person on the day of their visit
Enter and maintain accurate client records in the practice database
Oversee invoicing processes and liaise with the finance department as required

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