Job role: Deputy General Manager

Location: Central London

Salary: £44,000 -£48,000 per annum

Shift Pattern: Monday-Friday, 40 hours

Houston & Hawkes currently have an exciting opportunity for a Deputy General Manager to join our team, providing a first class service based at our prestigious contract in the heart of London. You will have previous experience as department head, managing a team and working to deadlines and targets. Now, as Deputy General Manager, you will support the General Manager and Heads of Departments to deliver a superb level of service, excellent food, a motivated Team, 1st class hospitality and events and our financial targets. The right attitude is as important as experience.

Deputy General Manager Duties:

To plan, lead and execute the smooth delivery of all operations within the venue and ensure the highest levels of customer service at all time
Responsible for managing the daily operations of all outlets, including coffee bars, self-service and full service restaurants, kitchen, hospitality and events
Making sure we are meeting the standards required by the client
To ensure a 5* service is always delivered
Motivate and lead by example, ensuring the teams have fun at work and are proud of their efforts
Proficiency with numbers, understanding budgets, recognising opportunities to manage costs while growing sales.
Seek opportunities to exceed customer and client expectations and increase the turnover
To assist as directed with all aspects of preparation and presentation of food to the company's standard and ensuring adherence to legislation including HACCP
Monitor compliance with company and government regulations, regarding customer service, food preparation and serving, and building maintenance in the dining facility
Responsible for ensuring that all financial and administrative duties are completed accurately,
To assist the compilation and delivery of various management reports
To assist with the planning, organisation and delivery of events scheduled during the year
Day to day management of the ordering process and stock control
Working knowledge of HACCP & Health & Safety laws
Plan a programme of continuous improvement in service and food delivery

Deputy General Manager Requirements:

Previous experience as Head of Department with the motivation, attitude and drive to grow and learn
Organisational skills with the ability to plan, prioritise, multi-task and work quickly and efficiently, ensuring deadlines are met irrespective of conflicting priorities
Positive attitude, professionalism and respect for others
Have the ability to display a real passion for food and customer service
Must be able to work within a team and without supervision
An excellent team player, able to communicate at all levels and commit to sharing your knowledge and skills within our team
Strong leadership qualities and excellent communication skills
Must be computer literate and have experience in using excel spreadsheets
Strong financial understanding and demonstrable budgeting management
Good understanding of report writing
Have creativity and a flair for marketing

Deputy General Manager Additional Benefits:

Contributary pension scheme
Free access to the company Employee Assistant Programme
Life assurance at two times salary
Company events including all company Christmas party
Recognition schemes and people awards
Family-friendly support, including enhanced maternity and paternity leave and adoption leave
Day off on your birthday (after one full year service)
Referral bonuses
Training and development opportunities

Who We Are:

Houston & Hawkes is a young and dynamic independent caterer based in the South East. We are proud to be an award-winning company, ranked among the top 30 companies to work for in the hospitality industry, and the first certified B Corp catering company. We believe in creating memorable experiences for our customers through our vibrant, creative, and sustainable food offerings. We operate coffee bars, staff restaurants, and delis, tailored to our clients' hospitality and event needs. Committed to social responsibility, passionate about Great British produce and dedicated to our talented teams.

Join Houston & Hawkes as our Deputy General Manager and be part of a team that values excellence, creativity, and professional growth