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General Manager - Salary Up to £90,000
This is a unique operation located in the heart of Central London. The establishment is well-known for delivering exceptional service and quality, making it a preferred destination for both locals and tourists. They pride themselves on their innovative approach, exceptional customer service, and commitment to excellence.
Position Summary:
As the General Manager, you will be responsible for overseeing all aspects of the busy operation. This includes managing daily operations, leading a large team, ensuring customer satisfaction, and driving the business to achieve financial and operational goals. The ideal candidate will have extensive experience in a similar role, a proven track record of managing large teams, and the ability to thrive in a fast-paced environment.
Key Responsibilities- Operational Management: Oversee daily operations to ensure efficiency, quality, and high standards of service.
- Team Leadership: Lead, motivate, and develop a large team of staff, fostering a positive and productive work environment.
- Customer Experience: Ensure exceptional customer service is delivered consistently, addressing and resolving customer issues promptly.
- Financial Management: Manage budgets, financial planning, and reporting. Drive revenue growth and control costs to achieve financial targets.
- Compliance: Ensure compliance with all health, safety, and licensing regulations.
- Strategic Planning: Develop and implement strategic plans to drive business growth and improve operational efficiency.
- Stakeholder Management: Build and maintain strong relationships with suppliers, partners, and stakeholders.
- Marketing and Promotion: Collaborate with marketing teams to develop and execute promotional activities to attract and retain customers.
- Inventory Management: Oversee inventory control and supply chain management to ensure availability of necessary resources and products.
- Experience: Minimum of 5-7 years of experience as a General Manager in a high-volume operation, preferably in the hospitality or retail industry.
- Leadership: Strong leadership skills with the ability to manage and inspire a large team.
- Customer Focus: Proven ability to deliver exceptional customer service and resolve customer issues effectively.
- Financial Acumen: Solid understanding of financial management, budgeting, and reporting.
- Communication: Excellent communication and interpersonal skills.
- Problem-Solving: Strong problem-solving skills and the ability to make decisions quickly and effectively.
- Adaptability: Ability to thrive in a fast-paced, dynamic environment.
- Education: Bachelors degree in Business Administration, Hospitality Management, or a related field is preferred.
- Competitive salary commensurate with experience
- Performance-based bonuses
- Comprehensive health and wellness benefits
- Professional development opportunities
- Paid time off and holidays
- Employee discounts
