Some hotels boast history. Others have undeniable charm. A select few have earned an award-winning reputation. We have it all.

As an independent, family-owned 5-star hotel, weve created something truly exceptionala destination where every guest experience is unforgettable and our People First ethos drives everything we do. Were not just a luxury destination; we balance our people, profits, and planet to foster an inspiring and successful workplace. Its no surprise that weve once again been recognised as one of the Best Places to Work in the hospitality industry.

Now, as we embark on an exciting new chapter, we are seeking a dynamic, forward-thinking General Manager to lead us into the future.

Your Role

This is a role for a true leadersomeone who can blend strategic vision with hands-on operational excellence. You will ensure every guest experience is seamless, every team member is empowered, and every department operates at its peak performance.

Reporting directly to our parent companys directors, youll take overall responsibility for the smooth running of the hotel. Whether its mentoring department heads, driving financial performance, or maintaining our unrivalled reputation for 5-star luxury, youll be at the helm of an extraordinary establishment.

What Youll Be Doing

Inspiring & Leading: Build and nurture a vibrant, high-performing team that continues to attract and retain the best talent in the industry.
Curating Unforgettable Guest Experiences: Set impeccable standards across all departments, ensuring every interaction delights our guests.
Operational Excellence: Implement company strategies, streamline processes, and ensure every aspect of the hotel runs like clockworkwithout losing that personal, unique touch.
Supporting Business Growth: Collaborate with our Shared Services Support Team to maintain a strong presence in Londons competitive hospitality scene, forge new business relationships, and uphold our brands legacy of excellence.

Who You Are

A seasoned General Manager, or an exceptional Deputy GM/Hotel Manager ready to step up.
A proven leader with a track record in running luxury 5-star hotels and delivering outstanding guest experiences.
A commercial thinker who can balance profitability with service excellence.
An inspiring motivator who excels at engaging and developing a diverse team, creating a workplace people truly love.
A strategic decision-maker capable of operating both at a high level and attending to essential details.

Whats in It for You?

We believe exceptional leadership deserves exceptional rewards. In return, we offer a competitive salary, performance-based bonus, generous pension contributions, and a host of other benefits. Youll join an inspiring family of hotels that values flexibility, innovation, and the opportunity to make your mark in the world of luxury hospitality.

This isnt just another General Manager roleits your chance to lead one of Londons most iconic hotels, elevate it to new heights, and leave a lasting impact on the future of luxury hospitality.

Are you ready to be a part of something truly extraordinary? Wed love to hear from you.