General Manager

Parlour General Manager Pan-n-Ice

Location:Westfield London
Salary:Competitive + Benefits
Contract:40hrs

Are you ready to join the coolest team in town? Pan-n-Ice is on the hunt for an enthusiastic and experiencedParlour General Managerto lead the team at our Westfield parlours. Known for our innovative ice cream rolls and unforgettable customer experiences, Pan-n-Ice is a growing brand with big ambitions and we want you to be part of the journey!

As the Parlour General Manager, youll take charge of all aspects of our parlours operation. From driving sales and managing costs to ensuring exceptional customer service and team performance, youll be the driving force behind the success of your store. This is a hands-on role in a fast-paced, vibrant environment that requires creativity, leadership, and a passion for people.

• Lead, coach, and inspire a team of passionate individuals to deliver outstanding service and product quality.
• Take ownership of all operational aspects, including staffing, stock management, and compliance.
• Drive sales and ensure the parlour meets performance targets.
• Champion the Pan-n-Ice brand by creating a fun, engaging, and welcoming environment for customers and team members.
• Maintain high standards of cleanliness, health, and safety.
• Monitor and manage financial performance, including budgets, profit margins, and reporting.

Were looking for a proactive, dynamic leader who:

• Has previous management experience in hospitality, retail, or a similar customer-focused environment.
• Thrives in a fast-paced setting and enjoys hands-on leadership.
• Is passionate about delivering unforgettable customer experiences.
• Has excellent communication and organisational skills.
• Understands financial metrics and is confident in managing budgets and costs.
• Is adaptable, resilient, and ready to roll up their sleeves when needed.

• A competitive salary and performance-related bonuses.
• The opportunity to grow with a dynamic and expanding brand.
• Comprehensive training and ongoing development opportunities.
• A fun and inclusive workplace culture where your ideas and contributions are valued.
• Free ice cream rolls during shifts (of course!).

Join us in making life that little bit sweeter one ice cream roll at a time!