General Manager | London, E10 | 35 hours per week | £44,000 per annum

Community Transport Waltham Forest is a busy transport charity providing passenger transport support to a wide variety of organisations across East London as well as delivering transport services on behalf of public bodies.

We are seeking a dynamic and experienced General Manager to lead and oversee the day-to-day operations of our organisation.

Are you the right person for the job?

A degree or other equivalent professional qualification
Full driving licence
Experience in managing, monitoring and reporting to a management board, external funders and partners
Administrative experience including the management and operation of management software systems and procedures including audits
Experience of managing budgets and financial reporting systems
Experience of leadership of a team of staff
Commitment to personal/professional development
Working knowledge of Passenger Transport
An understanding of procurement, contracts, risk assessments, health and safety and traded services in organisations
Experience of working effectively with a wide range of external partners
Excellent organisation skills
High level communication skills and ability to motivate, inspire and negotiate at all levels
Excellent time management skills to organise own and team priorities on day to day basis
Ability to consult and share decision making with senior leadership
High Standards of Professionalism
A total commitment to Equality Diversity and Inclusion
Willingness to take on other roles and responsibilities within the team
- Flexibility -the ability to adjust and attend any other meetings appropriate to your role when appropriate

What will your role look like?

Coordinate and oversee operations with Fleet Supervisor
Deputise for CT Director
Ensure all operations are carried on in an appropriate, cost-effective way
Ensure processes remain legally compliant
Formulate strategies for improving performance, procuring material and resources and securing compliance
Mentor team members, find ways to increase quality of customer service and implement best practices across all levels
Ensure CT remains compliant, efficient and profitable
Provide additional resource such as driving support to enable delivery of services when required
Develop and implement an operational plan with aligned goals
Ensure service meets member expectations through surveys, complaints, and monitoring
Draft and review policies for Director approval
Monitor and improve service quality
Prepare Quality Mark applications and FORS audit, and manage BSOG claims
Determine staffing needs and implement HR policies
Ensure a safe, healthy work environment and compliance with regulations
Recruit, train, and manage staff performance
Address disciplinary matters when needed
Identify risks and implement control measures
Arrange insurance coverage and ensure staff understanding
Collaborate with the Treasurer to prepare and manage the budget
prepare proposals, and participate in fundraising
Approve expenditures, ensure grant compliance, and manage new services
Maintain relationships with community groups, funders, and organisations
Manage the organisation's commitment to equality and diversity
Undertake additional tasks as required by the role

What can you expect in return?

Full Induction
On-Site support from the team
23 days holidays plus bank holidays
DBS paid for
Free Parking

What's next? It's easy! Click “APPLY” now! We can't wait to hear from you!

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