NEW WEST LONDON CAFE & WINE BAR - General Manager

ROLE SUMMARY:

We are a new café and wine bar down a beautiful mews road in West London full of vibrant restaurants and creative businesses. Were looking for an experienced and dynamic General Manager to lead our venue. We pride ourselves on providing a warm, welcoming atmosphere; passionate, knowledgeable and engaging service; and the highest quality food and beverage. The ideal candidate is extremely hands-on, loves to talk about food and wine, takes initiative, has a keen eye for detail, and relishes the challenge of running a hospitality venue as their own business.

Roles & Responsibilities:

Management - Full operational and financial responsibility for running the venue, we are looking for a hands-on leader who loves to be in service, but also has the financial and business acumen to develop systems, improve operations and run a profitable business

Leadership - A leader who is passionate about hospitality and inspiring others. A leader who understands the importance of leading by example, leading a busy service and bridging the gap between front and back of house. A strong communicator and organiser who cares about the growth of their team members.

Organisation - Ensuring there is a strong plan for every single service, that each team member has a clear role and responsibilities; that all of the tools, equipment and systems required for a smooth service are available for each team member to perform at their best.

Communication - Clear communication to the team of both long term strategy and individual service plans including team member roles, guest information, products, upselling strategies, and any other important information required for a successful service. Leading guest communications in venue to build regulars and ensure guest satisfaction at all times

Team Development - Hiring, training, and developing a high-performing team including regular internal training sessions, employee performance management and external training platforms.

Health & Safety - Maintaining excellent operational standards in compliance with health and safety regulations.

Financial Acumen - Managing budgets, cost controls, stock controls, driving sales and managing EBITDA performance

Requirements:

Proven experience in a General Manager or similar leadership role, with strong understanding of café, wine bar and food operations
Wine Knowledge. Very strong focus on wine (minimum WSET Level 2)
Excellent leadership, communication, and interpersonal skills.
Hands on approach to leadership. We want a leader who is the face of the venue. Directly involved in operations and guest satisfaction.
Ability to thrive in a fast-paced environment and manage multiple tasks efficiently.
Knowledge of inventory management, budgeting, and financial reporting.
Commitment. Looking for a long term dedicated leader to grow the venue over a minimum of 2 years. Flexible availability to accommodate a range of shifts, including weekends and evenings.

Benefits:

Competitive salary and performance-based bonus
Opportunity to shape the growth and direction of a growing café and wine bar
A supportive and collaborative work environment
Team social events, award programs and annual prize opportunities
Educational development including WSET certificates, and external people management training opportunities
Employee discounts including up to 50% off food at all partner venues and other perks