Medical Coordinator

We are seeking a Medical Coordinator to join a dedicated Donor team within a wonderful cancer charity. This role is pivotal in providing comprehensive support to donors post-donation, ensuring a seamless and positive experience. The successful candidate will facilitate meaningful connections between donors and patients, manage donor journeys using a bespoke database, and communicate primarily via phone, email, and post.

• Ensure appropriate post-donation care and manage the donor follow-up process.

• Coordinate with medical advisors and professionals to provide necessary medical attention and support to donors post-donation.

• Offer ongoing support to donors through phone, email, and post, ensuring they feel valued and informed throughout the recovery process.

• Conduct standard health assessments following a stem cell donation.

• Facilitate communication of post-donation activities, including anonymous correspondence and updates on the recipient’s progress.

• Provide educational materials and guidance on post-donation recovery.

• Respond to, investigate, or escalate any quality incidents, adverse events, or complaints promptly.

• Maintain the specialised database to track donor interactions and recovery status.

• Prepare and submit reports on donor follow-up activities and outcomes.

• Ensure compliance with all medical/health-related standards and documentation requirements.

• A-Level education (or equivalent) or relevant vocational training.

• 2+ years of work experience in a busy team/organisation.

• Experience in healthcare, donor coordination, or patient support roles.

• Proficiency in using large database/CRM systems.

• Excellent communication and interpersonal skills, including active listening and a good phone manner.

• Strong attention to detail, accuracy, and organisational skills.

• Ability to work to and achieve clear targets and deadlines.

• Proficiency in using database systems and other relevant software.

• Understanding of GDPR and donor/patient confidentiality.

• Passion for the mission and values of the organisation.

• Corporate Eye Care Scheme.

• Cycle to Work Scheme.

• Season Ticket Loans.

• Pension scheme – 3% employee, 5% employer contribution.

• 25 days’ holiday per annum (plus public holidays), increasing with service.