- Line manage and lead the Membership team. Ensuring workloads are monitored and prioritised in order that service standards are continually met.
- Manage all membership and premises requests ensuring a responsive and solution led service is provided.
- In conjunction with the Finance and Customer Service Teams prepare and manage the annual renewal operations for veterinary surgeons, nurses and premises.
- Ensure the integrity of the Register by carrying out a programme of audit and quality assurance checks in addition to regular data cleanse exercises.
- Work with other departments to ensure areas of improvement and smarter working processes are continually identified and implemented.
- Take on the Risk Management Champion and Continuous Professional Development (CPD) Lead for the Registration Department.
- Act as a point of contact for the members, the Registration and Professional Conduct Departments on all Professional Conduct matters.
- Provide assistance within the Department as and when necessary.
- Preferred experience working in a membership or regulatory organisation.
- Experience working with a busy and varied workload and the ability to make decisions and prioritise in order to meet deadlines.
- Evidence managing small sized projects.
- Logical, and practical approach to issues with the ability to identify solutions and make good judgements.
- Some knowledge or experience carrying our service audits and working with and/ or providing statistical data on areas of responsibility.
- Practical knowledge and understanding of working with a database and CRM system.
- Exceptional customer service with a customer focused and solution led approach.
- Excellent communication and interpersonal skills.
- Excellent organisational and administrative skills.
- Excellent attention to detail with strong writing and drafting skills
- IT literate: Word, Access, Excel, database management
- Ability to work and think as part of team even when working remotely