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Registration Manager - Exams & CPD. (6 month contract)
As Registration Manageryou'll lead from the front. This is a unique opportunity to manage a dedicated team at the very heart of the registration process. Overseeing key milestones in the professional journeys of future professionals.
This role is a 6 month contract. Predominantly remote working, 4 days from home. With one day (a Tuesday), in the Chancery Lane office.
You'll be responsible for delivering seamless, high-impact operations for their Prescribed Exams and Continuing Professional Development (CPD) reviews. While also building and inspiring a high-performing team that champions quality and service.
Be part of a modern, agile regulator that’s committed to high standards and continuous improvement.
- Lead and Inspire: Manage, support and develop the Exams & CPD team.
- Drive Operational Excellence: Oversee the smooth delivery of the prescribed exam process and CPD record reviews.
- Champion Great Service: Step in as a second-line escalation point, guiding your team through complex queries with empathy, professionalism and a customer-first mindset.
- Mentor and Motivate: Train and develop your team with structured inductions, regular check-ins and an annual appraisal process.
- Make Complex Simple: Develop a process to manage complex registration applications and prepare clear, evidence-based briefings.
- Push for Progress: Use data and systems to improve efficiency, reduce risk.
- Stay Ahead of the Curve: Keep up to date with changes in legislation and best practice to ensure the work not only complies but leads.
Experience
- Proven background in a regulatory, membership, or similar environment.
- Strong team management experience.
- Confident managing resources in high-volume, deadline-driven settings.
- Familiar with case management or CRM systems.
- Skilled in managing difficult conversations with diplomacy and tact.
