Veterinary Customer Care Advisor

Veterinary Customer Care Advisor: Veterinary Practices in London - Wandsworth, Battersea, Balham

We are looking for a positive and approachable individual who has genuine passion in providing outstanding client care and client experience.

Voo Vets is a family business that believes truly best pet healthcare is achieved by combining general, specialist and emergency care. There are 8 branch sites across London and Surrey and a central 24-hour veterinary hospital located in Surbiton, Surrey. We have excellent facilities and provide the very best in pet healthcare.

A positive client experience is key to our success and you will be responsible for ensuring this whilst also establishing and maintaining long-term client relationships to enhance the client bond.

If you love working with people and pets and want to make a real difference to their lives whilst performing interesting and varied work, then this is a fantastic opportunity.

The exciting part….

The right candidate can establish themselves in a growing group of practices.

We provide excellent training, so you do not need previous experience in the veterinary sector.

We believe in career progression for all and our training system allows you to develop areas of special interest within the role, as-well as seek managerial roles within our group.

Salary will depend on previous experience and would range between £19,000-£27,000.

This is a full-time role (40 hours a week, with 1 in 3 Saturdays).

As a customer Care Assistant you would be responsible for:

• Making sure our practices are inviting to our clients and their pets.
• Answering the phone and be the initial friendly voice and point of contact. Liaising with veterinary surgeons to ensure client needs are met.
• Being ready, visible and available to look after our clients, increasing the client bond to safe-guard and ensure a consistent customer experience and they are 100% satisfied.
• Client facing for payments, bookings, queries and admissions for procedures.

Why work for Voo?

1. Great training and career progression opportunities
2. Competitive remuneration and benefits package
3. Great team spirit and regular team meet-ups
4. Well maintained workplaces with great facilities for pets and people
5. There is no limit on how many hugs you can give to the pets we see!

Does this sound like you?

• 1+ years of experience in a general customer facing role with proven success at client relationship building or sales.
• Excellent communication with particular reference to negotiation, persuasion/sales and written skills.
• Positive attitude with a confident and empathetic approach.
• Confident IT skills
• Ability to flourish in a busy environment, multi-tasking and maintaining organisation.
• Enjoys working with and helping people with a pro-active, can-do attitude.

What now?

So if you would like to be part of an amazing journey and work with the Voo family we would love to hear from you: