Luxury Resident Host

Resident Host – Luxury Development, London

Position: Resident HostShift: 4 on 4 off, 3pm till 11pmSalary: £20,000 per annum

About the Role:

Hyperion Partners are excited to be recruiting for a highly motivated and professional Resident Host for an exceptional luxury development in the heart of London. Our client is a leading name in high-end residential properties, offering a unique living experience characterised by world-class amenities and impeccable service standards. This is a fantastic opportunity to be part of a sophisticated, service-oriented team that is dedicated to delivering an unparalleled experience to residents.

As the Resident Host, you will be the first point of contact for all residents and their guests, ensuring a seamless, personalised, and memorable experience within the development. You will play a vital role in creating a welcoming and exclusive environment, where every interaction is delivered with attention to detail and a commitment to excellence.

Key Responsibilities:

• Provide a warm and professional welcome to all residents and guests, ensuring they feel valued and well-cared for.
• Offer personalised concierge services, including but not limited to arranging transport, booking reservations, managing deliveries, and assisting with requests for housekeeping or maintenance.
• Coordinate and oversee resident events, gatherings, and social activities, ensuring high standards of service and attention to detail.
• Maintain knowledge of local amenities, cultural events, restaurants, and attractions to offer tailored recommendations to residents.
• Address any issues or concerns raised by residents promptly and efficiently, ensuring the highest level of satisfaction.
• Foster a friendly, approachable, and professional environment within the development, acting as the face of the building’s exceptional service standards.

Key Skills and Experience:

• Previous experience in a customer-facing role, ideally within luxury hospitality, residential management, or high-end concierge services.
• A passion for providing outstanding service and an innate ability to anticipate the needs of residents.
• Exceptional communication and interpersonal skills, with the ability to build rapport with diverse individuals.
• A proactive, solution-oriented mindset, with the ability to handle requests or challenges calmly and efficiently.
• Impeccable presentation and a professional, polished appearance.
• Knowledge of the London area and local luxury services, or a keen interest in becoming an expert on the best offerings in the city.
• Flexibility to work shifts, including weekends and evenings as required.