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As Night Manager your key responsibilities include:
- Assuming and demonstrating the role of senior manager on duty during the rostered night hours
- Responsible for ensuring excellent communications between Day and Night team
- Ensuring for the safe-keeping and administration of the main DM safe and all monies during the night
- Responsible for the training and performance management of Night staff
- Ensuring and being able to demonstrate confidence and competence in all emergency procedures.
- Ensuring the Night team are best served and able to manage guest expectations, concerns and queries.
- The smooth running and delivery of all night audit requirements
- Being responsible for the safe service of alcohol
As Night Manager the essential skills required:
- Able to work night shifts
- Experience of managing a front desk team and previous staff training experience
- Excellent communication skills both verbal and written
- Committed to delivering excellent customer service both face to face and telephone
- Excellent presentation skills
- Good knowledge of health and safety
