Operations manager - Required for this global travel company, looking after a 13 person sales support team who look after both corporate and leisure clients. They are looking for an experience team leader or manager who is working for a TMC but has also worked in leisure travel. Galileo or Amadeus is a must, hybrid with 3 days in the office in central London, up to 45k plus great benefits.Operations managers duties-You will be managing the day to day duties of a team of 13 support desk staff, ensuring that it runs smoothly and addresses issues promptly-The team use all 3 GDS and deal with both corporate and leisure queries, task such as Airfares and ticketing question, refunds, training, ADM disputes, NDC queries plus many more duties-Monitor service levels and SLAs-Handle client and supplier complaints-Provide feedback on training needs-Authorise absence, help with recruitment, track sickness etcOperations managers skills required-Minimum of 4 years management experience ideally within a TMC but with some leisure experience beforehand-Multi GDS, in order Galileo, Amadeus and then sabre-Proactive and positive-Strong knowledge of travel products including rail, hotel programmes and car hire-OBT knowledge, mainly Concur-Able to come into an central London office 3 days per weekAdditional information-Great salary and benefits, include pension, 25 days leave, up to a 5% bonus, BUPA, Dental, life assurance, perkboxIf you are interested in the above role please apply online of send your cv to quoting DT59733Â
Back to searchOperations manager - Corporate/Leisure
C&M Travel Recruitment
Posted 6 hours ago, valid for 25 days
London, Greater London EC1R 0WX
Full Time
Life Insurance
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Sonic Summary
- An operations manager is needed for a global travel company to oversee a 13-person sales support team handling corporate and leisure clients.
- Candidates should have a minimum of 4 years of management experience, ideally in a Travel Management Company (TMC), with some leisure travel background.
- Proficiency in Galileo or Amadeus is required, and the role is hybrid, requiring 3 days in the central London office, with a salary of up to £45,000 plus benefits.
- Key responsibilities include managing daily team operations, addressing client and supplier complaints, and monitoring service levels and SLAs.
- Additional benefits include a pension, 25 days of leave, up to a 5% bonus, BUPA, dental, life assurance, and access to Perkbox.
