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Hospitality OfficerPermanentLondon£40,000 - £43,000 (depending on experience)Job SummaryThe Hospitality Officer is responsible for the planning, coordination, and execution of guest visits both in the UK and overseas. This includes organising hotels, venues, events, activities, and creating detailed travel itineraries to ensure that all guest needs are met efficiently. The ideal candidate will have excellent organisational and communication skills, maintain a discreet personality, and respect the privacy of high-profile guests. Flexibility to travel is essential. Key Responsibilities
- Create Professional Travel Itineraries: Develop and provide comprehensive, personalised travel itineraries for guests, outlining all logistics, activities, and essential information.
- Organisation of Guest Visits: Coordinate guest visits both in the UK and internationally, ensuring all logistics are arranged, including hotels, venues, events, and transportation.
- Advance Hotel Checks: Conduct pre-arrival checks at hotels to ensure all guest-specific requirements are met and arrangements are in place.
- Activity Coordination: Plan and organise activities such as theatre trips, restaurant reservations, sightseeing, and transportation for guests ranging from small to large groups.
- Supplier Coordination: Work with external suppliers including travel agents, local transportation providers, and hotel management to ensure efficient guest services.
- Internal Collaboration: Liaise with internal departments such as the travel department and Client Director PAs to ensure seamless planning and coordination of guest visits.
- On-site Support: Be present at key guest destinations to assist with any ad hoc queries and local arrangements as required.
- Handle Complex Queries: Manage and resolve any complex issues or last-minute changes during guest visits.
- Travel: Travel within the UK and overseas to oversee guest visits and ensure all arrangements run smoothly.
Knowledge/Experience/Skills/Abilities
- Proven experience in 5-star luxury hotels, hospitality, event management, or guest relations.
- Experience working with Ultra-High-Net-Worth Individuals (UHNWI) is highly desirable.
- Strong communication and interpersonal skills to liaise with internal and external stakeholders.
- Ability to create professional, detailed travel itineraries.
- Excellent organizational skills and attention to detail.
- Discreet personality and a high level of respect for guest privacy are essential.
- Ability to handle complex queries and resolve issues efficiently.
- Flexibility to travel within the UK and internationally.
- Proficiency in Microsoft Office and hospitality management software.
- Ability to work under pressure and handle multiple tasks simultaneously.
- Experience in planning and organising international events or guest visits.
- A diploma or degree in hospitality management, tourism, or a related field.
- Knowledge of additional languages is advantageous.
Personal Attributes
- Highly conscientious.
- Strong time management, organisation and planning skills.
- High level of written and verbal communication skills across all levels.
- Enthusiastic and self motivated with the ability to use their initiative.
- Highly flexible and adaptable.
- Can work under pressure with the ability to meet strict deadlines.
- Reliable and punctual.
- Highly professional and presentable.
- Able to work well in a team and unsupervised.
- Extremely confidential and discreet.
- Can follow instructions in a cooperative and accurate manner.
Benefits:
- Private healthcare
- Company pension scheme
- Season ticket loan
- Discount at retail stores
- Travel opportunities
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