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Hotel Xenia, Autograph Collection is a contemporary boutique hotel located in South Kensington, London. With 99 guest rooms and suites, an Italian restaurant, an early hours bar, cigar garden, private dining, and events area. Xenia offers truly unique experience for our guests, a modern, yet comfortable home away from home ambience.
Our F&B offering, in addition to the hotels lounge menu and breakfast selection, includes an Italian restaurant La Terrazza, cocktails and cigars in our Living Wall Bar, private dining in Bohemia room as well as corporate and private events in our Living Lounge Room.
A fantastic opportunity has arisen here at Hotel Xenia. We are currently looking to recruit a passionate AssistantReception Manager.
Position overview
As the Assistant Reception Manager at Hotel Xenia, you will support the Reception Manager in overseeing daily operations to ensure smooth and efficient service. Your key responsibilities will include supervising, training, and motivating the reception team to provide exceptional customer service while fostering a positive work environment. You will handle guest inquiries, complaints, and special requests with professionalism and empathy, enhancing satisfaction and loyalty. Additionally, you will hold team briefings and one-on-one meetings to keep Reception staff informed of promotions and initiatives, while collaborating with the Reception and Rooms Division Managers on projects to enhance the guest experience.
What we are looking for
- The ideal candidate possess excellent interpersonal and communication skills, with a proven ability to lead and motivate a team.
- Excellent attention to detail.
- Flexibility, problem-solving skills and multi-tasking ability.
- Ability to handle stressful situations with a calm and professional demeanor.
- Excellent knowledge of Opera.
- To remember the essence of company values and behave in a way that demonstrates commitment to them.
What we offer
- A unique opportunity to be part of an award-winning international brand
- World class training and development programmes tailored to enhancing skills
- 28 days holiday including bank holidays
- Free meals on duty in our colleague dining facilities
- Uniform (Dry Cleaning for Uniform)
- Pension scheme
- Employee of the Month scheme
- Recommend a Friend Scheme
- Staff rate across all Marriott brands
Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law.
