Director of Repairs and Maintenance

We are working with a company wholly owned by a local authority to deliver responsive repairs, maintenance and refurbishments to the 16,000 council homes across Hounslow. It is an exciting time to join this forward-thinking organisation which is committed to maintaining excellent customer satisfaction rates whilst generating financial return to the council.

A new Director of Repairs and Maintenance is needed to provide strategic leadership and operational management to the repairs and maintenance team, ensuring the delivery of high-quality best in class service for all customers.  With ambitious growth plans and a desire to be a market leader it is an ideal time to join a dynamic team that will offer the right candidate with opportunities to work on exciting and challenging projects.

The role involves:

• Leading and managing the repairs and maintenance team
• Overseeing all responsive, planned, cyclical and day-to-day maintenance and void repairs
• Ensuring compliance with health and safety regulations and best practice
• Developing and implementing strategies to enhance service delivery and customer satisfaction, maintain property standards, and achieve value for money
• Working closely with the Executive team to drive forward improvements, ensuring KPIs are met and supporting the organisation’s strategic objectives

You will need:

• A relevant housing qualification and full membership of a relevant professional institution e.g. RICS, CIoH
• Substantial experience in social housing residential property maintenance and management, legal compliance and health and safety legislation
• Demonstrable commercial experience, expertise, and acumen
• Experience relevant to in house maintenance teams and Local Authority trading companies
• Demonstrable experience leading a customer first team and processes.
• Experience of leading, motivating and managing multi-disciplinary teams
• Excellent communication skills and ability to deliver innovative solutions whilst maintaining continuity of services
• Experience of leading and motivating teams with a customer centric approach
• The desire, experience and ability to work independently and report to the executive team
• Ideally with experience of working in a similar for profit arm of a local authority or within a housing association

Benefits

As well as a competitive salary of up to £130,000  you will also receive a range of benefits including:

• Hybrid working

• 25 days holiday allowance, plus bank holidays

• Free GOLD gym membership

• Employee reward scheme with discounts and offers from top brands and services

• Enhanced Maternity and Paternity leave

• Pension Scheme

• Staff wellbeing services

• Cycle to work scheme

• Electric Car salary sacrifice scheme

To apply please send your CV and a supporting statement showing how you meet the role profile and person specification.