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Housing Repairs Coordinator
North London
Temporary Position
Monday - Friday
36 hour per week
18.42 Per Hour
Social Housing Experence Required
Daniel Owen are proud to be representing a well-known company based in the North London area who are looking for a highly skilled Housing Repairs Coordinator to join their team.
- Housing Repairs - Fantastic Company and Team to work with
- Liaising with Tenants via Inbound Call and WebChat, Raising Repairs and Booking Appointment
- 36 hour week - Hybrid working (2 days a week in the office following training)
- Fantastic Opportunity to join a supportive team - working in the North London
Duties
This is a key role within the business and will have full responsibility for all initial and ongoing customer contact within the Housing repairs contact centre. You will carry out the planning and scheduling of high volume responsive repair works from end to end (inception to completion) across a designated geographical or service area. Allocating works orders to trade staff ensuring the correct prioritisation, trade and sequence of work is controlled and managed order. You will act as first point of contact for trades staff and contractors to allocate repairs, monitor progress and update repairs systems in real time through to practical completion of work. Track and monitor outstanding (not completed) works to ensure a comprehensive repairs service is delivered.
At all times there will be a focus to improve the customer experience and deliver a first-class customer experience
About you
Contact Centre and Panning knowledge and tasks
Experience of dealing with high call volumes in a professional, polite, sensitive, efficient and timely manner, to a high standard of customer care using the appropriate greeting, including name, adapting methods of communication to meet the needs of the customer and ensuring that a positive image of business is projected
To diagnose repairs accurately, raise orders on IT systems to contractors and book appointments.
Experience of accurately processing service requests in line with policy and to provide advice and information to customers ensuring that all service requests are processed to performance and standards, policy and procedural guidelines including statutory, complying with the Data Protection Act and the Freedom of Information Act.
