Housekeeping Office Coordinator

Housekeeping Office Coordinator

Imperial London Hotels Group based in Royal National Hotel

40 Hours (5 out of 7 days weekly rota)

£29,203.00 + Benefits

Imperial London Hotels has been running hotels in Central London for over 180 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family-owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises. The portfolio includes The Royal National Hotel which remains UK largest hotel with over 1,600 rooms, The Bedford Hotel, The President Hotel, The Tavistock Hotel, The Morton Hotel and our newly acquired IHG Branded Holiday Inn Bloomsbury. Following a major refurbishment, The Imperial Hotel will open as ILH flagship 4* Deluxe Hotel in 2026.

We are now recruiting for a Housekeeping Office Coordinator for our Royal National Hotel based in the heart of Bloomsbury. We don't want you to work for us, we want you to work with us and be part of our Imperial London Hotels Community.

As a Housekeeping Office Coordinator, you will be supporting the housekeeping team to maintain our high standard of cleanliness throughout the hotel. This includes conducting inspections of guest rooms and public areas to ensure compliance with the hotel brand standards, maintaining accurate records of room status and inventory and ensuring efficient resource allocation and replacements.

• Handle administrative tasks such as filing, data entry, and preparing management reports.
• Prepare staff rotas and attendance lists (Knowcross).
• Maintain an updated notice board and coordinate with Housekeeping to keep room statuses current in the system.
• Log and secure all Lost and Found items, maintaining an accurate record through Knowcross.

What we’d like from you

• Previous experience working as a housekeeping supervisor experience in a hotel.
• Proficient in OPERA (PMS System) & Knowcross.
• Excellent attention to detail and accuracy - able to manage both your time and the team effectively.
• A multi-tasker with your excellent organisation skills, you can prioritise workload and also adapt to changing priorities where needed.
• A positive can-do attitude, you are calm under pressure, able to work both independently and as part of a team.

What you’ll get in return

• 28 Days Holiday pro-rata increasing with length of service up to 33 days
• Free meals on duty
• Uniform & dry-cleaning
• Workplace pension scheme
• £300 Refer a Friend Scheme
• Employee recognition
• Employee awards
• Social events
• Interest-free Season Ticket Loan / Travelcard Loan
• 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability)
• Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets
• Shopping discounts across several high-street brands and online retailers (via Each Person)
• Nursery Scheme via Each Person (subject to eligibility)
• Early Pay - Instantly access a portion of the pay you’ve already earned
• Mental health first aiders support & well-being
• Employee Assistance Programme- Supported by Hospitality Action

Career & Development Benefits:

• Training and development through our Imperial London Hotels Academy
• Access to fully funded apprenticeships (subject to eligibility)
• £1,000 for your chosen course for development once you complete our Buddy programme (subject to eligibility)
• Access to Supported Study Scheme (subject to eligibility)
• Annual Free English Course accredited by UCL Centre for Languages & International Education
• Opportunity to explore other roles within Imperial London Hotels after 1 year of service

Extended Benefits:

• Technology Scheme (subject to eligibility)
• Cycle to Work Scheme (subject to eligibility)
• Electrical Car Scheme for senior management positions only (subject to eligibility)