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Job Title: Housing Administrator
Salary: 14.18
Location: Kings Cross with occasional travel to Hammersmith and site visits around London.
Contract: 3-month term with potential for extension based on business needs
Working Hours: Monday - Friday, 9 am - 5 pm
About the Role:
We are a prominent London housing association dedicated to providing high-quality homes and fostering safe, supportive communities. We're looking for a Housing Administrator to join our team in the External Managing Agent department, where you'll play a vital role in supporting Property Managers and Housing Officers to ensure smooth operations and top-notch service delivery.
The Ideal Candidate:
If you're passionate about customer service, enjoy building positive relationships, and thrive in a fast-paced environment, this role could be a great fit! We're seeking someone with strong communication and problem-solving skills, who can confidently engage with residents on arrears and housing-related matters. Proficiency in Microsoft Word and Excel is essential, along with the ability to handle diverse tasks, prioritize, and work independently.
Key Responsibilities:
As a Housing Administrator, you'll support our Property Managers and Housing Officers with tasks such as:
- Managing resident callbacks and inquiries
- Handling administrative tasks and maintaining accurate records
- Assisting with low-level rent and service charge arrears
- Coordinating service charge billing and fire risk actions
- Facilitating repair requests and following up on maintenance issues
This list outlines core responsibilities, though additional tasks may be assigned to support the team.
What You'll Need:
- Previous experience in a customer service or administrative role
- Strong verbal and written communication skills
- Confidence in engaging with residents and discussing housing-related matters
- Excellent organizational skills with the ability to manage a varied workload
- Competency in Microsoft Office, particularly Word and Excel
