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The post holder will lead and manage a team of housing officers and housing assistants in providing a value for money local neighbourhood service which delivers good quality housing advice, builds effective involvement with stakeholders, contributes to safe and sustainable communities and improves resident satisfaction and quality of life.
The temporary assignment will be for approx. 6 months pay rate £300 per day (Umbrella) working full time hours the post holder will be out in the field for 4 days per week this role is based in the West London area.
Duties include:
- Implement and contribute to the development of the neighbourhood services business plan and budget.
- Ensure team members understand how they contribute to achieving corporate targets and promote engagement through personal example, recognition and communication in order to enable everyone to make the best possible contribution to the councils mission, vision and values.
- Work in partnership with stakeholders and local communities to provide joined up services within a neighbourhood management framework that will improve quality of life.
- Ensure team members take action to ensure adherence to tenancy terms and conditions to minimise nuisance and increase resident satisfaction
- Plan and ensure that team members deliver a programme of tenancy checks to eliminate breaches of tenancy conditions, reduce illegal occupancy, improve the use of housing stock and improve resident satisfaction.
- Ensure team members deliver a programme of quarterly estate inspections with representatives from repairs and estate services in attendance and work with tenant and resident associations to achieve and maintain excellent standards, identifying opportunities to improve estates and the provision of services, to deliver a cleaner, greener and safer environment to improve quality of life.
- Ensure team members action the recommendations for housing management that arise from fire risk assessments.
- Educated to degree level or trained and qualified in housing, for example NVQ Level 4 or sufficient experience to demonstrate ability.
- Experience of managing neighbourhood services in a social housing environment and of dealing successfully with the challenges to which this can give rise.
- Track record of successfully managing a team to drive effective performance and service.
- A successful track record of managing change and continuous improvement to improve organisational performance, reduce costs and deliver customer satisfaction.
- A good understanding and knowledge of housing and other relevant legislation and regulatory framework which governs housing and case law.
- Evidence of an understanding of housing management and in particular voids and lettings services within a social housing environment.
- An understanding of and commitment to equalities legislation and the policies of the organisation and able to apply it to working practices.
- Able to attract, retain, motivate and coach team members.
- Able to plan and manage successful projects, manage risks, costs and time.
- Able to analyse and interpret data to plan resources effectively.
- Able to use Microsoft office, Outlook, PowerPoint and Excel
- Excellent oral communication skills including presentation skills
- Excellent written communication skills including report writing
- Able to influence and build relationships
