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Head of Operations - Travel

Morgan Spencer
Posted 15 hours ago, valid for 25 days
Location

London, Greater London EC1R 0WX

Salary

£45,000 - £54,000 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The Head of Operations position in the Travel Sector offers a salary range of £70,000 to £75,000 in Central London.
  • Candidates must have proven experience in the travel sector and a strong network within the industry.
  • The role involves leading client onboarding, engagement, and retention strategies while managing a team responsible for these activities.
  • Essential skills include strong leadership, stakeholder relationship management, and excellent communication abilities, both written and verbal.
  • Applicants should have a minimum of several years of relevant experience and a passion for service excellence.
Head of Operations - Travel Sector£70,000 - £75,000Central LondonA fantastic opportunity for an experienced Head of Operations to join an established Travel firm in Central London. You will have experience and a strong network within the Travel sector.You will be responsible for leading and developing new client onboarding, client engagement and client retention strategies. You will line manager the team responsible for coordinating client engagement and recruitment activities, to attract new travel clients to the business and maximise retention.The Role:
  • Lead, develop and operationalize company strategies in respect of new client onboarding, engagement and retention
  • Act as an ambassador of the company, representing the organization at internal and external events in the UK and overseas.
  • Help to maintain industry events calendar, and lead the coordination of client attendance at external events and conferences
  • Attend and present at regional events across the UK
  • Build and maintain positive relationships with industry representatives
  • Anticipate and proactively plan for key client engagement and recruitment activities throughout the year
  • Plan and manage the budget of the team
  • Line management of the team, completing regular 121’s and identifying opportunities for development
  • Manage HR related matters – absences, performance management etc.
  • Often involving speaking.
  • Act as a spokesperson for the company in trade media
Essential requirements: 
  • Proven experience in the travel sector 
  • Experience of developing and successfully delivering strategic initiatives with impactful business results
  • Strong leadership skills – able to lead, motivate and develop others, with a passion for service excellence
  • Strong stakeholder relationship management skills
  • Resilient character with emotional intelligence and a tactful, considered, professional approach to dealing with stakeholders and colleagues
  • Excellent written and verbal communication skills, able to effectively communicate with people at all levels
  • Excellent public-speaking and presentation skills
  • Strong IT skills (Advanced MS Excel, MS Word, MS PowerPoint, CRM)
  • Strong analytical and report-writing skills
Our mission: To be the leading Executive Secretarial & Support recruitment consultancy in London, for employers and jobseekers alike. To receive regular updates of our current vacancies why not set up job alerts.EQUAL OPPORTUNITIES Morgan Spencer Recruitment is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective of gender, race, colour, nationality, ethnic or national origin, disability, marital status, sexual orientation, having responsibility for dependents, age, religion/beliefs, or any other reason which cannot be shown to be justified.CONFIDENTIALITY: All applications are dealt with in strictest confidence and will be processed in accordance with the Data Protection Act 1998Morgan Spencer Limited, registered in England & Wales No: 4254114

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.