ER Casework Officer

• Job Type: Temporary, Hybrid
• Location: London, E16
• Hourly Rate: PAYE £23.87 / Umbrella £30.43

We are seeking an ER Casework Officer for an immediate start in an ongoing temporary position for our public sector client. The role requires someone with a solid understanding of workplace adjustments, shared inbox management, and handling low-level ER cases. This position is ideal for individuals who excel in communication and have experience in advising on a range of ER cases including probation, disciplinary, capability, resolution, and sickness absence.

The successful candidate must have advisory experience, at least 5 years in an HR advisory capacity with a strong knowledge of legislations and policies.  Will be confident talking to senior level stakeholders regarding HR processes.  This is not a management or generalist role but would suit someone with a strong HR Advisor background who could start working through a back log of cases confidently.  A background working within NFP / Charity or Public Sector is a requirement to this role.

• Manage ER casework effectively, ensuring all cases are handled in line with relevant ER policies.
• Review and update ER templates, including letters and guidance documents.
• Responsible for notifying line managers who have triggered sickness procedures and supporting them with formal sickness meetings.
• Send half pay/nil pay sick letters as required.
• Support line managers with probation cases, particularly where employees are not meeting standards, and ensure notifications of any extensions are sent appropriately.
• Assist in maternity risk assessment meetings and enquiries.
• Maintain accurate trackers for ER casework and workplace adjustments.
• Manage the ER inbox, ensuring timely responses and proper case handling.

• Proven experience in ER casework, particularly in advising on probation, disciplinary, capability, resolution, and sickness absence.
• Strong ability to manage shared inboxes and maintain organisational trackers.
• Excellent communication skills, capable of supporting line managers and handling sensitive information.
• Proficient in updating and maintaining ER documentation and templates.
• Ability to work independently and as part of a team in a fast-paced environment.

• Competitive hourly rate.
• Flexible hybrid working arrangement.
• Opportunity to work within a dynamic team and contribute significantly to organisational goals.