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- Manage the HR mailbox and ensure that queries are acknowledged, responded to or re-assigned accordingly.
- Provide clear, concise and timely advice in response to queries (via email and telephone) from employees and line managers and act as first point of contact.
- Advise managers and employees on policies and processes.
- Ensure that data in all HR systems is up to date.
- Archive employee personnel records in accordance with GDPR.
- Maintain HR tracker spreadsheets.
- Undertake filing regularly to maintain up-to-date employee records.
- Complete and maintain HR Operations stats.
- Support the wider HR team on ad hoc projects as required.
- Undertake any other duties as required.
- Manage the probation process by advising managers on key dates and ensuring end-of-probation reviews are held; escalate queries and areas of non-compliance.
- Issue probation extension, pass and termination letters as appropriate and update the HR system accordingly.
- Implement contractual changes in accordance with internal SLAs.
- Notify the payroll department of all salary changes in line with agreed deadlines.
- Manage absence mailbox and escalate any issues.
- Input absence data and liaise closely with the payroll department.
- Administer and adhere to the leavers process, ensuring records are closed and all paperwork finalised appropriately.
- Conduct exit interviews and record findings.
- Issue contract and onboarding paperwork for new starters.
- Manage and track all pre-employment checks, e.g. right to work, references, DBS etc.
- Create and populate new employee records on the HR system.
- Liaise with internal teams to ensure onboarded is coordinated effectively.
- Support new starters during onboarding
- Proven HR administrative and/or recruitment and/or onboarding experience with the ability to carry out operational tasks in a fast-paced environment.
- Working knowledge of HR databases and systems.
- Excellent customer service skills.
- Experience of working in a methodical way in line with standard processes.
- Demonstrable ability to work to a high degree of accuracy with exceptional attention to detail.
- Demonstrable experience of continuous improvement – improving/streamlining a process, including initial review, recommendations for action, implementation and review.
- Proven ability to build and manage relationships with stakeholders internally and externally.
- Confidence to challenge managers when advising around due process.
- Proven ability to communicate clearly and in a professional manner, both verbally (face-to-face or on the telephone) and in writing.
- Proven organisation and personal time management skills with the ability to schedule and prioritise work using time effectively, setting and meeting deadlines in accordance with business needs.
- Proven ability to work and collaborate as part of a team, sharing knowledge/advice with colleagues and offer assistance to others where appropriate.
- Proven ability to work on own initiative with minimal supervision, taking accountability for your workload.
- Strong working knowledge of Microsoft 365, specifically Word, Excel, and Outlook to include mail merges and detailed spreadsheet work.
- Good understanding of GDPR and its implications, with the ability to maintain the strictest levels of confidentiality at all times.
