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This role is vital in supporting operational people activity and helping to improve the candidate experience and colleague journey.
You will provide additional hands-on support when dealing with day-to-day ER caseload and operational issues, as directed by the Business Partner. You will need to be fluid in your approach, with the ability to support colleagues, across the team, during peak times. On occasions, they may also be required to deputise for Business Partner(s), ensuring good quality and consistent service provision is always maintained
Operations Responsibilities
- First point of contact for designated areas, responsible for the provision of good quality people management advice, guidance and support.
- Provide day-to-day operational support to managers on things such contractual questions, recruitment and resourcing and support in meetings by taking notes.
- Provide a professional and responsive ER service which ensures issues are dealt with effectively and consistently in line with policies, procedures and current employment legislation.
- Fully support and advocate compliance with performance management processes, ensure that all staff appraisals are completed effectively, within given timescales, and that results are analysed, and outcomes implemented.
- Upon request from your Business Partner, provide additional support in the implementation of wider people projects and transformation initiatives to ensure that new practices and cultural changes are incorporated
- Support the delivery of coaching, walkthroughs and training sessions for managers to uplift capability and to support the development of a high-performance culture.
- Champion and support colleague development, ensuring that any sessions are co-ordinated, and information is correctly recorded.
- Share and promote the utilisation and interpretation of people data and metrics to support evidence-based decision making.
- Promote the use of self service (via the People Portal, ESS, MSS etc.) for general queries, advice and guidance.
- Advocate compliance with pay processes and the consistent application of pay and grading structures in order to reduce risks (i.e., with equal pay and equal value claims), ensuring anomalies are addressed/considered via the pay exception panel and not as isolated incidents at a local level.
- Embed the wellbeing strategy and support associated activity at a group and local level, demonstrating our ongoing commitment.
- Encourage equality, diversity and inclusion at all times from a people perspective, ensuring we support best practice and hold these principles at the heart of everything we do.
We regret that we are unable to respond to all applications. If you have not heard from us within 7 days please consider that on this occasion your CV has not been selected for our client.
Prize Placements is acting as an employment business for temporary positions and an employment agency for permanent positions.
