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DATA & INSIGHT ANALYST
Salary scale: £26,000.
Position: 12-month fixed term contract, full time (potential to negotiate to 4 days a week), open to flexible and hybrid working, with an expectation of regular travel to the national office.
Head Office: Coram Campus, Brunswick Square, London, WC1N 1AZ.
Reporting to: Research & Evaluation Lead (and whilst the Research & Evaluation Lead is on maternity leave, to the Head of Practice & Learning).
Start date: immediate.
Essential next steps: covering letter (no more than 2 sides A4) and CV should be sent to info@shiftuk.org by midnight on Sunday 11 June 2023. Interviews will be held on 21 and 22 June 2023 and applicants are kindly asked to note these dates now and maintain as much availability as possible.
The Role
SHiFT is looking for a Data and Insight Analyst to help us to measure, understand and demonstrate the impact we have. This role-holder will work closely with SHiFT’s Research & Evaluation Lead, supporting Practices and promoting a culture which values data and learning.
The successful applicant will be curious, analytical, and motivated to help shape how we use data to report impact, generate learning and drive service improvement. They will have a high level of attention to detail, a passion for identifying themes and trends and willingness and skill to support others to understand and communicate data.
They will be committed to improving outcomes for marginalised groups and will play an integral part of a team where everyone takes an energetic, flexible and collaborative approach to their work.
Key responsibilities:
The main responsibilities of the post holder are to:
- Proactively contribute to a culture which values and learns from data.
- Provide support to SHiFT Practices and national team staff on using Makerble (an electronic data management system) – including facilitating training, answering queries, and creating learning resources.
- Lead on the development and updating of SHiFT’s Makerble interface, liaising with the SHiFT network and Makerble team to ensure that improvements support practice and business development.
- Lead on the effective implementation of data collection processes in SHiFT Practices, identifying learning from which processes can be revised to ensure that they are light touch and high impact.
- Support the Research & Evaluation Lead (and in her absence during maternity leave, the Head of Practice & Learning) in using data to understand and demonstrate outcomes and impact, cascading knowledge and learning across SHiFT to improve practice.
- Create accurate reports for internal and external use, analysing data to identify key issues, trends, and areas for further exploration.
- Use data to support Practice sustainability and develop business cases for SHiFT Practices.
- Support the ongoing development/improvement of SHiFT’s approach to Cost Benefit Analysis.
- Visualise data in a way which is easy to understand and interrogate, using Excel, Tableau, SQL and Makerble.
- Identify, review, and support SHiFT to learn from research, evaluation findings and data sets relevant to understanding and developing the organisation’s work to maximise impact.
Person Specification
Our ideal person will have the values, experience, knowledge, and skills described here. But we are also open to providing training, support, and development. We want someone who has the right approach and ethos, not necessarily someone who ticks all the boxes on paper. So, if you feel you meet most of the requirements and are not sure whether to apply, please get in touch.
Qualifications and background:
Values
- Commitment to the values of SHiFT and to improving outcomes for vulnerable young people and their families.
- A demonstrable track record of inquisitiveness and self-learning, excited about the power of data and ready to be the most experienced data professional in the room.
- Solid understanding and commitment to ethical and responsible research, data use and storage, and GDPR implications including anonymising sensitive datasets for analysis.
Experience and knowledge
- Experience of managing and analysing complex data sets.
- Experience of supporting users/organisations to use online systems for data collection and reporting.
- Experience of producing high quality reports, translating data to a wide range of stakeholders.
- Experience of managing a variety of demanding tasks simultaneously, successfully achieving deadlines through effective project management skills.
- Advanced knowledge of Excel.
- Knowledge and experience of Tableau (or a similar data visualisation tool) and/or SQL is highly desirable.
- Experience of working within the youth criminal justice system or a non-profit impact role is desirable.
Characteristics and skills
- Excellent communication skills, with the ability to relay information to a wide range of people.
- A proven ability to write compelling, well organised content, turning complex ideas into accessible formats which effectively engage a range of audiences.
- Highly numerate, with advanced Excel and database skills.
- Analytical, with the ability to analyse problems and find creative solutions.
- Organised and self-motivated, with strong project management skills.
- Team player, with an enthusiastic and positive attitude.
- Excellent attention to detail.
- Proactive and agile in problem solving. Able to work quickly and efficiently to respond to fast moving events and reprioritise to achieve collective goals.
- Willing to challenge the status-quo in the pursuit of higher standards even when this is uncomfortable or complex.
Other requirements
- Right to work in the UK.
- This post is subject to a police check of previous criminal convictions with the Disclosure and Barring Service (DBS).
