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Technical Account Manager - Hybrid

Technical Account Manager - Hybrid

vertex-it-solutions

Posted a day ago, valid for 18 days

London, Greater London EC1R 0WX

Full Time

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Sonic Summary

The position is for a Technical Account Manager at an MSP located in NW London, offering a salary range of £45,000 to £50,000 with an OTE of £70,000 plus benefits.
Candidates should have a minimum of 5 years of experience in technical support or account management within a Managed Service Provider environment.
The role requires acting as the main point of contact for around 40 London-based clients, providing expertise in Cloud and Infrastructure solutions.
Responsibilities include building strong client relationships, offering technical guidance, and collaborating with support teams for issue resolution.
The position also offers hybrid working after a 3-month induction period, along with opportunities for career growth and training.

Technical Account Manager - MSPLocation: NW London (Hybrid)Salary: £45,000 - £50,000 OTE £70,000 + Benefits

Are you an experienced technical support engineer turned Account Manager with a background in Managed Service Providers (MSP)? Join our progressive UK-based MSP, managing Cloud and Infrastructure services for their London clients.

Role Overview:

Act as the main point of contact for London-based clients of approximately 40 clients , offering expertise in Cloud and Infrastructure solutions.
Build strong client relationships, offering technical guidance and identifying growth opportunities.
Collaborate with support teams to ensure fast, effective resolution of issues.

Requirements:

5+ years in technical support or account management in a MSP business
Proven track record in Cloud and Infrastructure.
Strong communicator with a client-focused approach
Ability to build long term client relationships
Proven results in adding value by offering solutions to clients

Benefits:

£45-£50k base + commission
Hybrid working from our London office following successful completion of 3 months induction/probation
Career growth, training, and a full benefits package

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