Back to searchDesktop Applications Engineer II
Just IT Recruitment
Posted 6 hours ago, valid for 23 days
London, Greater London SW1A2DX, England
£65,000 - £75,000 per annum
Full Time
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Sonic Summary
- The position is for a Desktop Applications Engineer/3rd Line Support located in Central London, offering a hybrid work model with a salary of up to £75,000.
- The role requires expert-level troubleshooting of complex application issues, developing training materials, and initial product testing.
- Candidates should have experience in Microsoft Office, Adobe Acrobat, and document processing tools, along with strong knowledge of Windows 10/11 systems management.
- Experience with software packaging and automation tools, as well as proficiency in PowerShell, is essential for this position.
- Applicants should possess several years of relevant experience in a similar role to be considered.
Location- Central London
Hybrid
Salary- up to 75,000
POSITION OVERVIEW
Responsible for the day-to-day engineering and 3rd level support for the core productivity applications, including Microsoft Office and Litera Desktop.
Day to Day
* Performs expert-level troubleshooting of complex application and document issues, often working directly with users to solve a problem.
* Develops training, documentation, and communications for front-line support personnel with the goal of improving "first call" problem resolution.
* Performs initial product testing and develops test scripts used by dedicated QA team.
* Employs scripting and automation to deploy software, gather system data, and resolve issues at a large scale.
* Works with business stakeholders to understand their challenges and requirements. Represents these needs directly to the vendor.
* Researches best practices and keeps a tab on application trends in the legal industry.
Technologies/Software
* Microsoft Office, Adobe Acrobat, and other document processing tools, including experience with integrating and supporting program add-ins is required.
* Strong knowledge of Windows 10/11 systems management and troubleshooting.
* Knowledge of document creation (formatting, styles, numbering) in a legal environment is greatly valued.
* Software packaging and automation tools such as Installshield and AutoIt. Ability to leverage PowerShell to further automate installations.
* Microsoft SCCM
Apply now and we will review your application, if you are suitable we will be in contact to discuss more details.
