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Job Title: Service Transition Manager
Location: Remote
Rate of Pay: 600 per day (Inside IR35) Umbrella only
Interview Process: One stage via Microsoft Teams.
In this crucial Client facing role as a Service Transition Manager you'll be responsible for managing the transition into live service of a number of cloud-hosted digital applications developed for the RAF (UK MOD).
This particular digital application delivery is a project within the Client's broader Digital Transformation programme, aiming to digitise specific extant functions/services that are run in a legacy manner (often isolated or offline and run by different users groups independently at different sites) and integrate with external systems to remove current inefficient "swivel chair" ways of working across multiple unconnected systems.
The Client's programme is delivered using the Government Digital Services (GDS) approach and the application delivery is managed using Agile principles.
The Service Transition Manager is responsible for acting as the work stream lead for the transition of the applications into live service where they will then be supported/managed by a 3rd party Through Life Support (TLS) team, ensuring that relevant transition criteria are agreed, managed, and delivered for specified services prior to their live implementation as well as identifying and managing any identified risks.
Key responsibilities:
- Leading and facilitating Service Transition work-streams with the application development team and the Client's BAU / TLS support team.
- Developing and agreeing Transition acceptance criteria for services and governing the delivery against them and/or managing the associated risk(s).
- Matrix management of transition work stream teams - coordinating and monitoring resources and actions as necessary.
- Establishing and operating transition governance controls - in order to identify and manage areas of shortfall or risk and working towards mitigating these.
- Working with Support and Service Delivery teams in order to develop and mature the Transition processes and embedding these into methodologies used to deliver change.
- Acting as the Service Management lead for new services during their warranty period - providing continuity between project and run-state stages.
- Owning the delivery of knowledge transfer activities - to ensure appropriate levels of knowledge for new services to key operational teams are in place.
- Working with project teams to ensure key operational teams are equipped with the necessary skills, knowledge, tools, and documentation to support new or changed services.
- Continually improving the Service Transition processes and ensuring the improvements are embedded into day-to-day activities.
You will be able to demonstrate:
- Extant, or eligibility to obtain, UK MOD SC clearance
- Experience of Agile & Waterfall methodologies.
- Established credentials and track record of previous Service Transition management.
- Government (ideally Defence specific) domain knowledge / experience.
- Good communication skills, ability to influence and coach multi-disciplinary teams.
- Proven ability to forge trusted relationship with Clients in line with our business objectives.
- Ability to work closely with project managers and service delivery managers independently within a client or competitive environment.
- Desirable - ITIL or other Service Management certifications.
