E-commerce Client Services Manager

Robert Half are working with a luxury fashion brand to find an E-commerce Client Services Manager on a 2 Month Contract. This role must start immediately and you will need to be on site Full Time.

E-commerce Client Services Manager - 2 Month Contract - London (Full Time) - Immediate Start

• Communicating with private clients on various channels on a daily basis

• Working with the Head of Digital to improve processes, services and systems and managing the Client services team
• Working with the Digital team to define the policies and creating the content needed for the Client Services team
• Leading continuous improvements of team performance and efficiency of processes with the Digital team to have an overview of Digital efficiencies.
• Work cross functionally with other areas of the business, including the shipping and customer service teams to ensure seamless order fulfilment, while simultaneously safe-guarding the business.
• Lead continual improvement for fraud operations, working with engineering and product team to develop new features that improve customer experience, reduce financial losses and reduce customer friction.
• Define and monitor key metrics, understanding the root causes of fraud, payment failures and adhering at all times to GDPR/PCI regulations
• Manage the end-to-end Chargeback process working with all acquiring partners to defend chargeback claims, provide evidence, blacklist customers as required

Requirements

• Experience working with an Ecommerce Platform and in a digital first environment
• Luxury or High End Fashion Experience
• Experience with modern payment service providers
• Management experience
• Passion for e-commerce and customers
• Experience working with an international customer base and markets, understanding of geographical specificities and shopping behaviour

If this sounds like an exciting role for you, apply here and one of the team will be in touch. Start Date will be during WC 02/09/2024.

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