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Job Title: Policy and Performance Officer
Location: Stockwell
Salary: 35,000 - 38,000
Job Type: Permanent/ Full time
About the role:
To analyse and interpret performance data from across the organisation in order to produce the monthly performance scorecard, ensuring timelines, accuracy and alignment with the reporting standards of the parent organisation.
To support managers by reviewing, researching and developing new policies using strong report writing skills to present business rationale and recommendations clearly and effectively.
To provide additional administrative support to the Policy and Performance Manager and the wider organisation as required, focusing on data presentation and high standards of reporting.
Duties and Responsibilities:
Policy & Performance
- To compile and collate performance information from various systems onto our key performance scorecards and to liaise with internal and external stakeholders to ensure their contribution to regular performance reports. To develop new reports and presentation options to align with the strategic objectives of the management and Board.
- To assist the Policy and Performance Manager with reviewing the annual KPI scorecard and performance framework ensuring data integrity at all times to invoke the confidence of internal colleagues and all stakeholders.
- To build new customer surveys and compile the results for reporting back to the wider team.
- To provide support to managers who are reviewing policies and procedures in their relevant business area, by undertaking research, assisting with drafting new policies and providing guidance on Equality Impact Assessments.
- To create and maintain a database of forms used by the operational teams to ensure staff are working consistently and in line with latest procedural guidance.
Business Support Duties
- To help prepare presentations and reports for meetings, including formatting and gathering relevant information to ensure accuracy and professionalism.
- To provide administrative assistance in handling subject access requests (SARs) and insurance cases.
- To liaise with contractors and suppliers to source documentation required for the contract register.
- To assist with setting up colleagues on various systems including the telephone and lone worker device systems. Ensuring the systems are kept up to date in line with business need.
- To assist with targeted reviews and projects which support the ongoing improvement of SW9's corporate and service-level performance
- To provide administrative support to the Business Support Team and other teams where required.
- To assist with covering reception and the telephone where required.
About you:
Soft Skills
- Good time management
- Organisation
- Communication
- Multitasking
- Customer service skills
Knowledge and skills
- To demonstrate proficiency in the Microsoft Office suite (Word, Excel, Outlook, PowerPoint, SharePoint).
- Experience in using PowerBI or similar software, or a willingness to learn.
- A broad understanding of the business needs and sector responsibilities of the social housing and/or charity sector.
- Strong attention to detail and the ability to question information provided by stakeholders.
- An understand of the importance of data protection
- Ability to work with minimum supervision
- To have a helpful approach to residents, colleagues, and members of the public
- Demonstrate self-motivation and enthusiasm
- Good written and verbal communication skills
- Ability to work on own or as part of a team including the ability to work effectively with stakeholders
- Must have strong excellent organisational and planning skills with the ability to manage multiple tasks and priorities
Experience
- Experience of analysis of data and information for performance and scrutiny purposes.
- Experience of successfully managing own workload in an environment where deadlines and priorities frequently change and are often conflicting
- Strong administrative experience in public, private, or social housing sector
Education
- A Higher level standard of education which includes exposure to research skills and data analytical applications commensurate to the role.
- Educated to Batchelors degree level or equivalent.
Please click the APPLY button to submit your CV for this role
Candidates with experience or relevant job titles of Policy and Strategy Analyst, Performance Improvement Coordinator, Regulatory and Performance Manager, Public Policy and Efficiency Officer, and Policy and Operations Analyst may also be considered.
