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Customer Lifecycle Manager

Adecco
Posted 4 days ago, valid for a month
Location

London, Greater London SW1A2DX, England

Salary

£550 - £600 per day

Contract type

Full Time

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Sonic Summary

info
  • Salary: Not specified
  • Years of experience required: Not specified
  • Support setting the segment targeting and offer strategy & vision for a base journey e.g. Handset Upgrades
  • Driver of key commercial base KPI churn, SRC etc
  • Influence & shape requirements for new base activity from the wider business
  • Work with key business stakeholders to identify areas of optimization
  • Create end to end base journeys with inbound and outbound capability

Urgent requirement for an internaltional Telecoms Company.

What I'll be doing - your accountabilities

  • Support setting the segment targeting and offer strategy & vision for a base journey e.g. Handset Upgrades
  • Driver of key commercial base KPI churn, SRC etc
  • Influence & shape requirements for new base activity from the wider business
  • Work with key business stakeholders to identify areas of optimisation
  • Create end to end base journeys with inbound and outbound capability
  • Support the refining & prioritising of product backlog taking inputs from Digital & Trading SPOs where necessary
  • Build business cases, using insight and modelling to build scenatios
  • Drive base trials performance/KPIs including ensuring test and learn v control

Skills required for the job

  • Experienced commercial thinker
  • Strong customer focus
  • Exceptional influencing and collaboration skills with an agile mindset
  • Solution focused, always able to break through complex issues
  • Ability to bring teams together
  • Able to influence senior stakeholders across a range of complex issues - primarily at Director level but up to Director level
  • Exceptional use of insight to understand macro commercial and customer challenges and inform strategy and approach

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