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Our client is a trusted partner to a global network of schools, educational leaders, and teachers, providing cutting-edge software solutions that enhance the educational experience. Our products, services, and resources empower educators to enrich students' lives. If youre passionate about contributing to education through technology, this is the perfect place to thrive.
The Opportunity:
As the Retentions Director, youll play a pivotal role in driving customer loyalty and business growth. Your mission will be to devise and execute strategies that maximise customer renewals and minimise churn within our education software client base. Leading a team of retention specialists, youll collaborate across departments to ensure customer satisfaction and identify opportunities for upselling and cross-selling.
We Offer (Retentions Director Benefits):
- Competitive Salary:Up to £90,000 base with an additional £40,000 commission.
- Generous Leave:25 days annual leave, increasing to 30 days with service.
- Pension and Health Benefits:5% pension contribution, health care cash plan, and life assurance.
- Modern Workspace:Enjoy city-centre offices with discounted parking.
- Comprehensive Benefits:Access to an employee benefits platform, free eye care, Cycle to Work Scheme, and Employee Assistance Programme (EAP).
Are You the Ideal Retentions Director?
- Demonstrated experience in a retention leadership role within the software industry.
- Strategic Thinker with a strong understanding of renewals and retention processes.
- Proven ability to drive growth through upselling and cross-selling.
- Exceptional communication, negotiation, and relationship-building skills.
- Analytical mindset with the ability to derive actionable insights from data.
Key Responsibilities:
- Strategic Planning:Create and implement robust retention strategies aligned with company goals.
- Customer Relationships:Foster and sustain strong client relationships to ensure high satisfaction and loyalty.
- Renewal Management:Efficiently manage the renewal process, addressing at-risk accounts to secure continued partnerships.
- Sales and Upselling:Identify and capitalise on upselling and cross-selling opportunities within the existing customer base.
- Data Analysis:Analyse customer feedback and data to identify trends and areas for improvement, providing insights to senior management.
- Collaboration:Work closely with product development, customer support, and marketing teams to ensure an outstanding customer experience.
This Role Offers:
- Impact:Make a significant impact by driving customer loyalty and business growth in the education sector.
- Leadership:Lead a dedicated team within a supportive and innovative environment.
- Career Advancement: Extensive learning and development opportunities to support your career growth.
Apply Now For An Immediate Interview!
