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IT Coordinator
Permanent, Full time
50k
Mayfair (Full time in office)
Principal Mission
Oversee the IT infrastructure in United Kingdom, The Netherlands, Germany and Czech Republic to ensure efficient and secure operations. You will manage service providers, monitor critical IT issues and you will be the interface between central IT teams and the affiliate. Additionally, you may contribute to IT strategy and transformation plans. This role is pivotal in maintaining the smooth operation of IT services within a multinational context.
Key Responsibilities.
- Cross-functional coordination between IT teams and regions on subjects such as support models, standards and ITSM
- Providing support during company events
- Providing a field service support (L2 end-user) to the business
- Participation to IT-related projects from conception to implementation, ensuring they align with business objectives, meet deadlines and budget constraints
- Troubleshooting issues and providing solutions to maintain uninterrupted IT services
- Collaborating with Digital IT Team to manage IT systems and contribute to organisational projects
- Monitoring our systems to preemptively address potential issues to the technical teams
- Conducting analysis of business processes
- Supporting Business key users in the initiative of improvements
Technology Evolution.
- Participation in technological choices, contribution to projects bringing new possibilities and development of recommendations
Administration.
- Maintain and develop processes and standards for the region
- Ensure that contracts are respected and that negotiated conditions are met (SLAs, contracts)
Vendor Management.
- Supporting the review of supplier proposals & selection of new supplier
- Monitoring Service Levels agreed with Suppliers and with the Business addressing Service Level breaches or escalating where necessary
Cyber Security.
- Ensure cyber security awareness are regularly enforced, to our users and our externals vendors / partners
Expected Qualities
Qualification and Personal Character.
- Ability to travel on a regular basis, in UK and abroad (Germany, Netherland, Czech Republic) with French and/or German language being preferred
- Excellent verbal and communication skills and able to translate complex technical issues into plain English, easily digestible for customers and stakeholders
- Strong relationship builder who develops and maintains relationships to help attain targets. Able to share information across teams, business lines and geographies
- Good analytical skills
- Comfortable working in a fast-paced, customer-focused organization, undergoing change. Flexible and able to adapt to new situations as the business demands
- Ability to work collaboratively in a cross-functional environment
- Transmission of know-how and expertise
- French and/or German favorable but not essential
Technical Knowledge.
- ITILv4 Certified
- Solutions driven and strong client focus; ability to understand the business requirement
- Good knowledge of computer systems, security, network and systems administration
- Understand the Project Management methodologies
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
