.cs2654AE3A{text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt} .csDA9C814E{color:#00457C;background-color:transparent;font-family:Calibri;font-size:16pt;font-weight:bold;font-style:normal;} .cs36493F79{color:#(phone number removed);background-color:transparent;font-family:Calibri;font-size:11pt;font-weight:normal;font-style:normal;} .csA33DE675{color:#(phone number removed);background-color:transparent;font-family:Calibri;font-size:10pt;font-weight:normal;font-style:normal;} .cs7C1F8B9D{text-align:right;text-indent:0pt;margin:0pt 0pt 0pt 0pt} .csE4A4D4E9{color:#FF0000;background-color:transparent;font-family:Calibri;font-size:10pt;font-weight:normal;font-style:normal;} .csFDC9F267{color:#00457C;background-color:transparent;font-family:Calibri;font-size:11pt;font-weight:bold;font-style:normal;} .cs(phone number removed)E{color:#(phone number removed);background-color:transparent;font-family:Calibri;font-size:11pt;font-weight:bold;font-style:normal;} .cs1EEC3683{color:#(phone number removed);background-color:transparent;font-family:Calibri;font-size:5pt;font-weight:bold;font-style:normal;} .csC8F6D76{color:#(phone number removed);background-color:transparent;font-family:Calibri;font-size:11pt;font-weight:normal;font-style:normal;} .cs8823D35{text-align:left;text-indent:0pt;margin:0pt -6pt 0pt 0pt} .cs90BE70F1{color:#(phone number removed);background-color:transparent;font-family:Calibri;font-size:5pt;font-weight:normal;font-style:normal;} .cs6A1A316A{text-align:left;margin:0pt 0pt 0pt 0pt;list-style-type:disc;color:#(phone number removed);background-color:transparent;font-family:Arial;font-size:10pt;font-weight:normal;font-style:normal} IT Support Analyst (Law firm)
Location: City of London
Salary: 35,000 to 40,000
Do you have over 3 years' experience providing 1st/2nd Line Support in the professional services industry?
If so, this role could be a perfect fit for you.
About the company
My client is one of the world's largest and most diversified legal groups. With 15 global offices and 250 + users
Position Overview
As an IT Support Analyst, this role is responsible for providing timely and effective assistance to end-users with their IT related issues. The role ensures smooth day-to-date operations, minimises downtime and enhances user satisfaction by addressing IT concerns promptly and accurately.
Candidate Requirements
- Strong knowledge and troubleshooting of Microsoft based operating systems with emphasis on Windows 10
- Strong knowledge and troubleshooting of Microsoft Office suite (Outlook, Word, Excel, PowerPoint)
- Good knowledge of Active Directory
- Good experience in ticketing to ITIL best practices
- Good knowledge of common networking and troubleshooting
- Experience with troubleshooting network printers, MFPs and copiers
- Experience with supporting and configuring mobile devices, specifically supporting iOS platform
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