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The IT Support Analyst will provide vital technical support to the Technology Department, working closely with team members to resolve IT-related issues, and ensure smooth and efficient business operations.
Client Details
Our client is a well-established firm in the business services sector. With an impressive size of over 10,000 employees, they have a strong presence both in London and across the globe. The company focuses on delivering high-quality services and creating a supportive work environment for its employees.
Description
- Provide 1st and 2nd line support.
- Take full ownership of tasks and projects, ensuring end-to-end completion.
- Provide user support, constructive feedback, and proactively identify improvement opportunities.
- Automate and optimize manual tasks to enhance efficiency.
- Manage escalations effectively, keeping stakeholders informed.
- Collaborate with IT teams and focus on building team credibility and customer satisfaction.
- Standardize and consolidate internal processes for better alignment.
- Communicate effectively with all levels, including executives, and handle demanding customers.
- Prioritize tasks, ensure quality outcomes, and stay updated on regional projects and processes.
Profile
A successful IT Support Analyst should have:
- Ideally educated to degree level in IT and/or computing technologies
- At least 4 years' experience in IT Support Analyst
- Focused and results oriented
- Possess a committed and responsible attitude with focus on customer satisfaction
- Customer focused and committed to improving all aspects of the customer experience
- Excellent communication skills to build and drive positive working relationships both within the Service Desk team and at all levels of the business
- Technical and customer support experience in a Pan European or Global company is desirable
- ITIL Foundation Certification (preferred)
- A broad level of skills across PC hardware and software systems including: Windows 10, Active Directory, Windows Terminal Services, Citrix Metaframe, MS O365, Thin Client Terminals, Database Systems, Exchange, VoIP Cisco CUCM
- Desirable skills in MAC OS and SSCM knowledge
Job Offer
- A competitive salary ranging from 40,000 per year.
- Healthcare, pension, and life insurance benefits.
- Generous holiday allowance of 25 days, prorated.
- A supportive company culture that encourages continuous learning and development.
- A fixed-term contract role in the heart of London.
If you are passionate about IT and looking for an exciting new challenge in a well-established company, we would like to hear from you. Apply today to join our team in London.
