Back to search
Our client's growing Technology department is seeking a 1st Line Service Desk Analyst to join their Service Response team on a fixed term basis - they are a prestigious law firm in the city!
This role involves delivering excellent customer service by handling technical queries and requests, troubleshooting, and ensuring timely issue resolution. The successful candidate will work closely with the Service Delivery team, building strong relationships with stakeholders across the business.
Key Responsibilities:
- Serve as the initial contact for incoming queries to the Service Desk.
- Prioritise and log tickets, responding promptly to emails and service requests.
- Troubleshoot and manage incidents and requests, escalating when necessary.
- Collaborate with the wider Technology team and share knowledge.
- Promote a positive tech experience within the firm.
Skills & Experience:
- Strong knowledge of Microsoft Suite, Windows 10, Active Directory, Azure, Office 365, Exchange Online, and related technologies.
- 1 year exp within a legal setting - familiarity with ticketing systems, remote access tools, and mobile devices.
- Technical certifications (MCP, CompTIA A+) are a plus.
Personal Qualities:
- Passion for technology and customer service.
- Proactive, solution-driven, and able to work independently.
- Strong communication, time management, and attention to detail.
- Ability to build relationships and remain calm under pressure.
