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1st Line Support Analyst

Venn Group
Posted 2 days ago, valid for 16 days
Location

London, Greater London EC1R 0WX

Salary

£44,000 - £55,000 per annum

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Contract type

Full Time

Retirement Plan

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • Venn Group is recruiting a 1st Line Support Analyst for a well-known London University.
  • The role serves as the first point of contact for users, providing technical assessment and support.
  • Candidates should have demonstrable IT support experience and a customer-focused approach.
  • The salary for this position ranges from £32,000 to £35,000, with prior experience in a user support environment preferred.
  • Non-salary benefits include 30 days of leave, a pension scheme, discounted gym membership, and a cycle to work scheme.

Venn Group is currently working with a well known London University to recruit a 1st Line Support Analyst to act as the first and central point of contact for users.

This is an excellent position for someone who is looking to develop their IT customer support knowledge and experience.

Salary: £32,000 - £35,000

Job Responsibilities:

  • Provide initial 1st line technical assessment and support
  • Accurately diagnose technical issues and perform standard preliminary research using available resources
  • Provides the initial assessments of all incidents or requests, making or coordinating the first attempts at resolution
  • Own, monitor and escalate all incidents according to agreed service levels
  • Keep users informed on the status and progress of their reported incident or request
  • Carry out testing, installation, configuration and implementation of new and upgraded equipment including phones, laptops and mobile devices

The ideal candidate:

  • Demonstratable IT Support experience in a user support environment
  • An excellent customer focused approach when dealing with customers in person and remote
  • Experience of working in a University service desk environment
  • Microsoft Office Suite experience
  • Active Directory including file share management experience

Non-Salary Benefits

  • 30 days leave plus bank holidays
  • Excellent pension scheme
  • Dicsounted gym membership
  • Cycle to work scheme

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.