1st Line Support Engineer

Robert Half Technology are assisting a global market leading financial services organisation to recruit a 1st Line Support Engineer on a contract basis based in their London office

Role

• The 1st Line Support Engineer will provide 1st Line technical support to end-users via phone, email, and in-person.
• Troubleshoot and resolve hardware and software issues on Windows-based systems.
• Manage user accounts, permissions, and access rights in Active Directory.
• Support Office 365 applications, including Outlook, Word, Excel, and Teams.
• Assist with the setup and configuration of desktops, laptops, and peripheral devices.
• Monitor and respond to support tickets in a timely and efficient manner.
• Escalate unresolved issues to second-line support or relevant departments when necessary.
• Document and maintain accurate records of support activities, solutions, and user interactions.
• Contribute to the creation and updating of support documentation and knowledge base articles.
• Provide excellent customer service and maintain a high level of user satisfaction.

Profile

• The 1st Line Support Engineer will have proven experience in a 1st Line Support or similar role.
• Strong knowledge of Windows operating systems (Windows 10/11).
• Proficiency in Office 365 applications and services.
• Experience with Active Directory, including user and group management.
• Basic understanding of networking principles and protocols.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• High level of attention to detail and organisational skills.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) are a plus.

Company

• Global financial services organisation with offices in London
• On-site required

Salary & Benefits

company, depending on experience

The salary range/rates of pay is dependent upon your experience, qualifications or training.

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