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Looking for your next role with a growing IT Managed Service Provider - they offer a wide range of IT services from strategic project management to remote support and importantly for you progression for their team.
Team members are fully qualified and experienced IT Engineers and personal development is supported throughout their journey. They aim to travel the extra mile for clients and exceed their expectations. The success of the business to date has been built through referrals from satisfied clients.
Duties and responsibilities:
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Assist end-users by providing Tier 1 and Tier 2 technical support to raise queries professionally while maintaining a high level of customer service and working with Tier 3 engineers effectively. This may be remote troubleshooting or involve site visits
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Take ownership of all technical queries, ensuring that they are resolved within accordance with each client’s SLA
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Manage ticket queue, ensuring that all open tickets are up to date with relevant troubleshooting steps and current ticket status
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Create and maintain an IT knowledge base for use by other field engineers as well as clients
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Evaluate the client’s efficiency of different IT systems and recommend improvements
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Manage client systems including Microsoft Exchange, Active Directory, local and cloud file storage, disaster recovery, VoIP etc. proactively to ensure
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Provide clients with recommendations for hardware solutions such as laptops, wireless access points, storage devices etc.
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Install and perform repairs to hardware, software or peripheral equipment, following design or installation specifications
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Maintain systems, install new units and make modifications to networking hardware as required
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Identify and research future infrastructure systems and technology innovations and apply this knowledge to client infrastructure improvements
Required Skills:
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Strong working knowledge of Windows 11 and Mac OS X
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Network experience; LAN, WAN, Wi-Fi, including troubleshooting and configuration
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Strong working knowledge of Windows Server 2008, 2012 and 2016; Active Directory, DFS, FAP, Hyper-V, ADFS, DHCP, DNS
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Understanding of PC hardware and software setup and configuration, including TCP/IP networking skills
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Cloud Technologies; Office 365, gSuite, AWS, Azure
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Experience in troubleshooting client-side applications; Office
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Excellent communication skills, both verbally and written, ability to communicate with clients at all levels in a professional manner
A fantastic opportunity to work with a great close knit team - on a week in the office then week remote basis after initial introduction. With an annual bonus on top of a competitive salary and pension.
